Resident Accounts & Payments Specialist

Amherst Group; Bradley (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Job summary

Amherst Group is seeking a Resident Performance Coordinator within the Mainstreet Renewal Resident Performance Department. You will monitor delinquent resident accounts, assist with payments and payment plans, post payments, resolve billing issues, and help reduce accounts receivable delinquency.

The role requires handling calls and emails about balances, processing payments, auditing agreements for compliance, coordinating with internal teams, and supporting the Resident Default team.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or resident support preferred.
• Strong communication and organizational skills.

Responsibilities

• Handle inbound and outbound calls and email communications with residents regarding outstanding balances and payment options.
• Assist residents with payment processing and account inquiries.
• Create, download, and send alternative treatment option documentation to residents.
• Audit alternative treatment agreements to ensure compliance with terms and conditions.
• Assist with payment investigations and account research as needed.
• Respond to credit card disputes on behalf of Main Street Renewal.
• Collaborate with internal departments to resolve resident issues and concerns in a timely manner.
• Support the Resident Default team and other Resident Performance initiatives as needed.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Amherst Group is seeking a Resident Performance Coordinator within the Mainstreet Renewal Resident Performance Department. You will monitor delinquent resident accounts, assist with payments and payment plans, post payments, resolve billing issues, and help reduce accounts receivable delinquency.

The role requires handling calls and emails about balances, processing payments, auditing agreements for compliance, coordinating with internal teams, and supporting the Resident Default team.