Resident Coordinator

AMH; Phoenix (AZ); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition reimbursement

9 paid holidays

Paid time off (PTO)

Job summary

AMH is seeking a dedicated Resident Coordinator in Phoenix to support Resident Managers in daily market operations and deliver an exceptional resident experience while ensuring compliance with licensing restrictions.

The role emphasizes handling communications, lease paperwork, renewals, verifications, and coordination of rent-related tasks, with a focus on retention and accuracy in tenant financial processes.

Qualifications

• High School Diploma/GED required.
• 3+ years of high-volume customer service; Real estate or property management preferred.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution.
• Strong relationship management, organizing, and customer service skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with property management software preferred.

Responsibilities

• Deliver an exceptional resident experience across the lifecycle, within state licensing restrictions.
• Assist with administrative tasks: resident communications, mail scanning, lease renewal paperwork, verifications, insurance documents.
• Enhance tenant retention through proactive outreach and portal support.
• Collaborate with Resident Managers, Senior Resident Managers, and Admin Assistants to ensure accurate handling of tenant financial transactions.
• Maintain deposit records in compliance with policies.
• Communicate deposit inquiries clearly to tenants.

Skills

High-volume customer service

Verbal and written communication

Problem solving

Time management

Conflict resolution

Relationship management

Organizing

Education

High School Diploma/GED

Tools

Microsoft Office

Property management software

Job description

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

We are seeking a dedicated Resident Coordinator to assist our Resident Managers and Senior Resident Managers with the daily operations of each market area. This role is pivotal in fostering positive interactions with current residents and prospective applicants by ensuring an exceptional resident experience, resolving customer service issues, implementing organizational collection practices, enhancing resident retention, and processing move-out documentation within any license restrictions.

Responsibilities:

• Deliver an exceptional resident experience at every stage of the resident lifecycle, including move-in, maintenance coordination, and move-out processes, within state licensing restrictions.
• Support the property management team in handling administrative tasks such as resident communications, processing/scanning of mail, ordering paperwork for lease renewals, rental verifications, handling intake of insurance documents, assisting with reporting, and coordinating daily tenant transactions, all within state licensing restrictions.
• Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work orders, etc.
• Collaborate with Resident Managers, Senior Resident Managers, and Administrative Assistants to ensure accurate and compliant handling of tenant financial transactions.
• Maintain meticulous records and documentation of deposit transactions in accordance with established policies and regulations.
• Communicate effectively with tenants regarding deposit-related inquiries, providing timely and clear information.

Requirements:

• High School Diploma/GED required.
• Minimum of three (3) years of high-volume customer service. It is preferred if the experience is the following areas/industries: Call Centers, Dispatch, Real Estate, or Property Management.
• Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
• Solid relationship management, organizing, and customer service skills.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
• Experience with property management software is preferred.

Compensation

The anticipated pay range/scale for this position is $23.19 to $27.83 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

Additional Compensation

This position is not bonus-eligible.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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