Coordinator of Veterans Services (Career Development/Veterans Affairs Counselor)

Interview Exchange; Greenfield (MA); On-site; USD 44,510,000 - 60,220,000; Part time

Benefits offered by this job

Health insurance

Tuition benefits

Professional development

Paid time off

Job summary

Greenfield Community College (GCC) seeks a part-time Coordinator of Veterans Services to manage the Veteran Student Lounge, certify VA benefits, and support veteran students’ academic progress. The role involves coordinating with the VA, Bursar’s Office, and Student Financial Services to ensure proper billing and eligibility for benefits.

The position requires a Bachelor's degree in Counseling or a related field and at least three years of relevant experience.

Qualifications

• Bachelor's degree in Counseling, Education, or closely related field.
• Three years of experience in career counseling, academic advising, veterans counseling, and records maintenance.

Responsibilities

• Serve as Certifying Official for VA benefits and coordinator of the Veteran Student Lounge.
• Counsel students on GI Bill and National Guard benefits; ensure VA and MA certification guidelines are met.
• Maintain VA records, process enrollments with VA-ONCE, and track academic progress.

Skills

Career counseling

Education

Bachelor's degree in Counseling or Education

Tools

VA-ONCE

Job description

Coordinator of Veterans Services (Career Development/Veterans Affairs Counselor)

A REWARDING CAREER IN HIGHER EDUCATION AWAITS YOU AT GREENFIELD COMMUNITY COLLEGE!

About Greenfield Community College (GCC):
Located in the scenic Pioneer Valley of western Massachusetts, GCC is a public, not-for-profit, two-year institution known for its supportive community, academic excellence, and strong partnerships. Recognized as the #1 community college in Massachusetts by Niche.com, GCC offers flexible pathways for transfer, career advancement, and lifelong learning. Learn more through our Fast Facts and About GCC pages .
Guided by our commitment to an equitable, inclusive, and student-centered environment, GCC empowers learners to reach their full potential. Our work is grounded in our Vision, Mission, and Core Values , which shape a culture of teaching and learning together.
Benefits & Perks :
As a Commonwealth of Massachusetts employee, GCC offers a comprehensive benefits package, including health insurance, retirement options, paid time off, tuition benefits, and professional development opportunities. Explore the full details on our Benefits Overview page .

Job Description:

This is a part-time (20 hours/week), benefited position.

ANTICIPATED START DATE: November 2, 2026 or as soon as possible thereafter.

SALARY RANGE: $36.55 per hour

OPTION TO TELEWORK: No

GENERAL DESCRIPTION OF DUTIES:
Serves as the Certifying Official, a liaison with the Veterans Administration, and coordinates the Veteran Student and Military Affiliated Student Lounge.

EXAMPLES OF ESSENTIAL FUNCTIONS:

• Serves as Certifying Official
  • Counselsstudents on the GI Bill and National Guard benefits on procedures and requirements while working with the VA to process required forms utilizing the VA Database, VA-ONCE.
  • Monitors student enrollment, records, billing and academic progress to assess for VA certification guidelines and MA certification guidelines. Serves as secondary academic advisor to ensure students are enrolled in VA approved courses and programs including maintaining a running degree audit for all enrolled veteran students.
  • Using VA-ONCE software, certifiesenrollments and adjustments, certifiestuition and fees, monitors and reports veteran and military affiliated students' academic progress and graduation.
  • Works closely with Student Financial Services and the Bursar's Office to ensure that veterans benefits are billed and credited properly and addresses issues as they occur.
  • Maintains Veterans Administration benefits paper and electronic records, prepares for biennial DHE audits, monitors enrollment status, academic progress and major changes and reports all to the VA.
  • Uses Banner, Excel, Google Suite, Word, VA-ONCE and WEAMS to communicate, complete and track registration, enrollment status, academic progress, approved programs and financials.
  • Participates in mandatory VA training sessions to keep SCO status approval current.
  • Tracks and communicates required updates and additions to the college catalog and prepares addendums to the catalog as required by the VA and DHE.
• Assumes responsibility for all managerial and administrative tasks associated with the veterans center and services
  • In collaboration with the Marketing Department and webmaster, develops materials for services and maintains the Veterans Services webpage. Ensures all materials are ADA compliant.
  • Compiles annual report on program activities/services.
  • Creates and implements assessment efforts to retain student veterans.
  • Assures alignment of Center's work with institutional goals and industry best practices.
  • Collaborates with the Dean of Students to determine annual goals.
  • Assists in the creation and management of budgets.
• Provides oversight to the Veterans Center space
  • Trains and oversees the day to day tasks of VA work study students.
  • Keeps resources stocked and up to date.
  • Maintains a safe, comfortable space for veterans, allies and staff and faculty in the Veterans Center.
• Serves as liaison to community and statewide agencies offering support and assistance to veteran and military affiliated students.
• Engages in ongoing professional development related to veterans services
  • Stays current to provide relevant materials, inform on government mandates and regulations.
  • Provides institutional and individual support and guidance for any needed actions.
• Develops programs, policies and procedures to provide access to all college programs and resources
  • Works with Peer Tutoring, the Wellness Center, the Corner Market Food Pantry and Women's Resource Center to assist students with life, work and school challenges.
  • Convenes and facilitates the work of the Student Veteran Advisory Council at GCC that makes recommendations for programming, and other activities to support the access of veterans students.
  • Facilitates veteran and military affiliated student participation in clubs, service learning, and other leadership opportunities.
  • Advises the Student Veteran Club.
  • Coordinates programming for and by veteran students.
  • Provides information and training to college personnel to raise awareness of particular issues and challenges relevant to the veteran student population.
• Coordinates and/or participates in activities that develop a network of services to support the academic experience of veterans and military affiliated students.
  • Participates in outreach activities through recruitment events, new student orientation and other college events.
  • Collaborates with local service agencies and VA representatives to provide integrated services to meet the needs of veteran students.
  • Attends community events to promote veterans services and recruit veteran students.
• Collaborates with Enrollment Management, Student Affairs, and other college divisions to promote programs, improve visibility, identify new initiatives, and foster student retention for veterans and military affiliated students.
  • Connects with the academic departments and divisions to promote services.
  • Provides information, programming and training to faculty, staff and administration to raise awareness of issues, challenges, strengths, needs, experiences, and personal stories related to veteran student status.
  • Connects veterans to information and appropriate staff for course and degree completing planning and transfer planning.

Requirements:

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in Counseling, Education, or closely related field;
• with three (3) years experience and/or training that includes career counseling, career placement, academic advising, veterans counseling, and records maintenance;
• or an equivalent combination of education, training, and experience.

If you do not meet all listed qualifications but believe your experience, education, or training provides an equivalent foundation for success in the role, we strongly encourage you to include an equivalency statement in your application.Please upload this statement as part of your application materials.

PREFERRED QUALIFICATIONS:

• Experience working with veteran populations and the Veterans Administration.

BACKGROUND CHECK: Finalist candidates who are otherwise qualified for the position will be required to complete a Massachusetts Criminal Offender Record Information (CORI) check as a condition of employment in accordance with GCC's CORI policy .

OFFICIAL ACADEMIC TRANSCRIPTS: Official academic transcripts relevant to the position will be required upon hire.

Additional Information:

Equal Opportunity/Affirmative Action Statement: Greenfield Community College is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, GCC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer by contacting Human Resources by email at [e-mail] or by phone at 413-775-1314.

The report contains crime statistics for the three most recent calendar years for certain locations associated with the College as well as other campus security and personal safety topics such as: crime prevention; campus safety authority; crime reporting polices; campus alerts (Timely Warnings and Emergency Notifications), programs to prevent dating violence, domestic violence, sexual assault and stalking; and other matters of importance related to security on campus.

THE COMMONWEALTH OF MASSACHUSETTS ACCREDITED BY THE NEW ENGLAND COMMISSION OF HIGHER EDUCATION