Coordinator, Merchandise

Square Enix America; El Segundo (CA); On-site; USD 48,000 - 52,000; Full time

Job summary

Join a dynamic team as a Merchandise Coordinator, where you'll play a crucial role in driving sales efficiency and customer satisfaction. This position offers the opportunity to work closely with distributors and retailers, ensuring timely order placements and enhancing the overall customer experience. You'll assist in managing marketing activities and support customer inquiries, all while being part of a vibrant company culture that values creativity and teamwork. With a focus on toys, figures, and tabletop gaming, this role is perfect for someone passionate about the industry and eager to contribute to exciting projects. Embrace the chance to grow and learn in a fast-paced environment while enjoying a comprehensive benefits package.

Benefits

100% Medical, Dental, Vision coverage

Flexible Spending Accounts (FSA)

Wellness programs

Generous leave (up to 25 days PTO)

401K with employer-match contribution

Game title copies and discounts

Referral bonus of $1000

Qualifications

• 1-2 years of experience in merchandise management or eCommerce.
• Strong organizational skills and attention to detail required.

Responsibilities

• Assist in managing shipping orders and eStore customer orders.
• Conduct quality assurance checks on eStore listings for accuracy.

Skills

Merchandise Management

eCommerce

Organizational Skills

Communication Skills

Negotiation Skills

Proactive Thinking

Tools

Adobe Photoshop

Adobe Illustrator

ERP Systems

Microsoft Office Suite

Job description

The Coordinator, Merchandise plays a vital role in assisting the team with driving sales efficiency and customer satisfaction for merchandise in the West. They will be part of the foundation to create end-to-end orders to delivery process of merchandise for distributors and retailers, ensuring timely order placements, localized product information, proper eStore updates, and delivery of merchandise shipments. They also assist with setting up various events and pop-up shops. With strong organizational skills, they will play a key role in the success of Square Enix's merchandise business in the West.

Responsibilities:

• Assist in creating, compiling and packaging solicitation materials to the managers specification ensuring completeness and professionalism in final presentation.
• Assist with managing shipping orders from regional warehouses to domestic distributors and retailers, overseeing the release of eStore customer orders per assignment from Senior Manager.
• Participate in bi-weekly/monthly calls with distributors and retailers to gather various information including but not limited to inventory status, market conditions, and product trends.
• Assist in the set up Product Information Management (PIM) systems with product details based on the Product Master List.
• Conduct quality assurance checks on eStore listings to maintain accuracy and optimize customer experience.
• Assist with the managing of marketing and promotional activities related to NA merchandise, including product site updates (e.g. FF Trading Card Game site), social media presence, CRM and other advertising activities.
• Assist in customer support cases for merchandise and tabletop products working with other cross functional teams.
• Provide additional feedback on future products in the planning phase and product naming per the manager request.
• Assist with ERP setup with all relevant inputs to ensure accurate product data management.
• Potential for weekend work and travel for consumer events (as needed).

Requirements:

• 1-2 years of experience in merchandise management, eCommerce, or related fields.
• Knowledge and high interest in toys and figures, tabletop gaming, and hobby genres area.
• Strong organizational skills with attention to detail.
• Excellent communication and negotiation abilities.
• Adobe Photoshop / Illustrator skills are a plus.
• Proficiency in ERP systems and Microsoft Office Suite.
• Ability to multitask and follow instructions in a fast-paced environment.
• Ability to stay on your feet for occasional day-long events and help with setting up (carrying boxes up to 25 lbs.).
• Proactive thinking and eagerness to learn and grow.

Benefits:

• 100% Medical, Dental, Vision coverage- with the option to add a spouse/domestic partner and children at 2% of the premium.
• Medical FSA (Flexible Spending Account) and Dependent Care FSA (Flexible Spending Account) to help pay for medical expenses, childcare or adult care expenses with pre-tax dollars.
• Wellness programs- mental health resources, counseling, financial wellbeing, support for future moms, a 24/7 Employee Assistance Program hotline, and much more.
• Generous leave- from the start you can earn up to 25 days of PTO, we observe 13 major holidays and provide job protected leave for life's unexpected moments.
• 401K auto enrollment and employer-match contribution.
• Be among the first to get copies of every game title, plus receive generous discounts on thousands of games in our library.
• Refer our next new team member and receive a $1000 bonus.

Annual Salary Range: $48,000 - $52,000
Seniority level: Associate
Employment type: Full-time
Job function: IT Services and IT Consulting