Coordinator I PTO

Ahold Delhaize USA; Scarborough (ME); Hybrid; USD 32,000 - 49,000; Full time

Job summary

Ahold Delhaize USA is seeking an HR PTO Administrator to manage paid time off programs for both union and non-union associates across ADUSA entities. The role requires expertise in PTO systems, policy compliance, and timely issue resolution.

The position supports hybrid work with 3 in-person days at Scarborough, ME or Carlisle, PA, and 2 remote days, and requires US work authorization for full-time employment.

Qualifications

• Associate's degree or equivalent required or 4+ years of related work experience in benefits.
• 1-3 years of experience in collectively bargained benefits or related areas.
• Intermediate MS Office, Visio and Project skills.
• Advanced Excel skills are required.
• HR systems knowledge.
• Understanding of FLSA regulations and ERISA provisions.

Responsibilities

• Process PTO transactions and changes affecting eligibility, accruals, balances, and payments.
• Ensure PTO transactions comply with union agreements, policies, and program requirements.
• Provide guidance on PTO transactions and inquiries across ADUSA-affiliated entities.
• Monitor HR audit reports and maintain data integrity per policies and regulatory requirements.
• Identify, investigate, and resolve PTO system configuration issues and processing errors.
• Troubleshoot PTO data flow across HRIS, WFD, payroll and downstream systems.
• Collaborate with HRIS, Payroll, IT, vendors and cross-functional teams to implement corrective actions.
• Support Business Services initiatives through project work and operational activities.

Skills

MS Office

Visio

Project

Excel

HRIS

FLSA

ERISA

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

HRIS systems

Job description

Category/Area of Expertise: Human Resources
Job Requisition: 537833
Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: Workforce Administration (5135623)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose

Administer and support Paid Time Off (PTO) programs for union and non-union associates across ADUSA legal entities. Serve as the subject matter expert for PTO administration, ensuring accurate benefit delivery, compliance with company policies, and timely resolution of associate inquiries and escalations. Monitor, troubleshoot, and resolve PTO system configuration issues by leveraging HRIS and Workforce Dimensions (WFD) expertise and partnering with cross-functional teams to identify root causes and implement sustainable solutions. Support audit and compliance activities while driving process improvements and delivering an exceptional associate experience

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. This position can be based in one of our offices located in Scarborough, ME., and Carlisle, PA.

Applicants must be currently authorized to work in the United States on a full-time basis

Duties and Responsibilities

• Process complex PTO transactions in HR systems, including associate changes affecting eligibility, accruals, balances, and payments.
• Ensure PTO transactions comply with applicable union agreements, company policies, and program requirements.
• Serve as a trusted resource for business units and HR Business Partners by providing guidance and support on PTO-related transactions and inquiries across ADUSA-affiliated legal entities.
• Monitor and analyze HR audit reports to maintain data integrity by researching and updating associate records in accordance with company policies and regulatory requirements.
• Identify, investigate, and resolve PTO system configuration issues, processing errors, and defects impacting associates and business operations.
• Troubleshoot PTO data flow across HRIS, Workforce Dimensions (WFD), payroll, and downstream systems to ensure accurate and timely processing.
• Partner with HRIS, Payroll, IT, vendors, and cross-functional teams to identify root causes, implement corrective actions, and support system enhancements and process improvements.
• Support Business Services initiatives through project work and operational activities as needed.

Qualifications

• Associate's degree or equivalent combination of education and work experience.
• 1-3 years of related work experience in collectively bargained benefits or other benefits related areas.
• Intermediate MS Office, Visio and Project skills.
• Advanced Excel skills
• HR systems knowledge.
• Understanding of FLSA regulations
• Understanding of ERISA and applicable benefit provisions

Preferred Qualifications

• Bachelor's degree preferred.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal and technical support skills.
• Familiar with human resources policies and procedures to ensure the HRIS meets organizational needs and goals.
• Strong analytical and problem-solving skills.
• Ability to keep information confidential.
• Proficient with Microsoft Office Suite or related software.
• Thorough understanding of functional analysis and system design.
• Thorough understanding of all areas of HR information systems with a highly technical understanding of at least one commercial HRIS product.

Salary Range

$23.58 - $35.37

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we’re actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.