Coordinator, Hotel Housekeeping (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 32,000 - 45,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking a Housekeeping Office Coordinator to organize daily housekeeping operations, manage inventory, schedules and ensure rooms meet high cleanliness standards while coordinating with other departments to support guest satisfaction.

You will oversee opening duties, assign work to housekeepers, distribute keys, track room status in the system and support administrative tasks.

Qualifications

• High school diploma or equivalent; a degree in Hotel Management or related field is a plus.
• At least one-year related experience and/or training; or equivalent combination of education and experience.
• Previous housekeeping or front desk experience preferred.
• Strong organizational and communication skills.
• Attention to detail and ability to multitask in a fast-paced environment.
• Knowledge of housekeeping equipment and cleaning techniques.
• Ability to collaborate with various hotel departments.
• Must read, write, speak and understand English.

Responsibilities

• Provide exceptional service and information to hotel guests and outside callers.
• Ensure guest rooms are cleaned efficiently and guest preferences are met.
• Prepare opening duties, run reports and assign work to Housekeepers.
• Distribute keys according to department policies.
• Coordinate with Front Desk to ensure efficient turnover of rooms.

Skills

High school diploma

Hospitality experience

Organizational skills

Communication skills

Attention to detail

Teamwork

English proficiency

Typing speed 35 wpm

Education

Hotel Management related degree (plus)

Tools

Windows

Excel

Job description

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Housekeeping Office Coordinator plays an important role in managing and organizing the daily operations of the housekeeping department. The Office Coordinator oversees inventory control, coordinate housekeeping schedules and ensure that guest rooms and public areas meet the highest standards of cleanliness and presentation while collaborating with other hotel departments, handling guest requests and feedback, and supporting the housekeeping team to maintain operational efficiency and guest satisfaction.

How You Will Create the Extraordinary

• Provide exceptional service and information to hotel guests and outside callers
• Ensure that guest rooms are cleaned efficiently, and guest preferences are met
• Prepare “Opening the House” duties, run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections
• Distributes keys according to department policies and procedures.
• Follow-up with guest departures throughout the day, keeping abreast of challenges with room turns, processing late check out requests and acting as liaison with the Front Desk department to ensure the efficient turnover of hotel rooms for the day.
• Ensure that all rooms are accounted for and made available to the Front Desk to assign to guests
• Responsible for supporting the Housekeeping department for administrative duties
• Checks the key cabinet at the end of each shift to make sure that all keys allocated to housekeeping recounted for, mobile phones
• To ensure that the notice board is updated correctly at all times
• To coordinate with the Team Leaders and ensure that the current room statuses are updated in the system at all times
• Registers lost and found in the register, hand over and follow-up with the security department
• To report any unusual incidents, complaints, unauthorized persons in rooms and any sick or irregular behavior of guests or colleagues to the Housekeeping leaders on duty
• To update and maintained the daily mobile phone tracking sheet accurately
• Ensure equipment in Housekeeping Office, including office supplies are stocked at all times with adequate supplies of paper, toner and call maintenance engineers when required
• Generates weekly schedules for Housekeeping, which includes Guest Room Attendants, Turndown Attendants, Public Area Attendants, Housepersons and Runners.

What You Will Need

• High school diploma or equivalent; a degree in Hotel Management or a related field is a plus.At least one-year related experience and/or training; or equivalent combination of education and experience.
• Previous experience in a housekeeping or front desk role is preferred.
• Strong organizational and communication skills.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Knowledge of housekeeping equipment and cleaning techniques.
• Ability to work collaboratively with various hotel departments.
• Understanding of and commitment to safety and hygiene protocols.
• Six months previous experience in personal computers required; must be familiar with Windows and Excel.
• Must possess excellent customer relations and communications skills.
• Must be able to read, write, speak, and understand English.
• Must be able to get along well with co-workers and work as a team.
• Must present a well-groomed appearance.
• Must type at least 35 wpm.

Additional Requirements:

• Must be able to continuously maneuver around housekeeping department and hotel.
• Must be able to bend, stoop, crouch, kneel, twist, balance and work at desk when performing job functions.
• Respond to visual and aural cues.
• Must be able to work under press in a fast-paced environment and complete assignments in a timely manner.
• Must have the manual dexterity to operate the computer and other necessary office equipment.
• Must be able to respond calmly to demands of internal customers and work in pressure situations.
• Must be able to work independently.
• Must be self‑motivated and able to handle more than one function at a time by being well organized.

GAMING PERMIT: N/A

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times‑Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino‑entertainment company in the U.S. and one of the world's most diversified casino‑entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family‑style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.