Coordinator, Guest Services

Texas State University; San Marcos (TX); On-site; USD 45,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Work-life balance resources

Professional development opportunities

Retirement savings options

Job summary

Texas State University is seeking a Coordinator for Guest Services in the Department of Housing and Residential Life in San Marcos, TX. The role oversees the visitor experience, develops and manages a tour program for prospective students, and runs the front desk and call center, ensuring timely responses to inquiries.

The incumbent will supervise Housing Ambassador staff, coordinate daily operations, and contribute to housing events and outreach efforts while maintaining high service standards

Qualifications

• Bachelor's Degree required.
• Experience in customer service, hospitality, recruitment, or communications-related fields.

Responsibilities

• Oversee Housing and Residential Life tour program, including daily tours and events.
• Direct desk operations and guest interactions at the main HRL reception desk.
• Assist in housing fairs, workshops and information sessions for students.
• Answer calls and emails; screen or transfer as appropriate; relay up-to-date housing information.

Skills

Customer service

Hospitality

Recruitment

Communications

Education

Bachelor's Degree

Job description

San Marcos, TX

Texas State University

Coordinator, Guest Services

Posting Number: 2027007

Location: San Marcos

Department: DHRL Administration

Recruitment Type: Open Recruiting

Job Type: Full‑Time

Monthly Salary: $4,002.00 - $4,166.67

Job Category: Non‑Exempt

Required Qualifications

• Bachelor's Degree
• Experience working in customer service, hospitality,recruitment, or communications-related fields.

Preferred Qualifications

• Master's degree in Event Management, Public Admin, Marketing,Communications or related field.
• Experience with customer response, call center management, andguest services.
• Experience with leading and designing a tour programexperience.
• Experience with working in Housing and Residential Life.
• Experience working in a higher education setting.

Job Description

The Coordinator for Guest Services position will oversee thecustomer experience in the Department of Housing and ResidentialLife (HRL). This individual will be responsible for the developmentand oversight of a tour program for prospective students (dailytours, Bobcat Day, summer orientation, and admitted students day,ect), manage the front desk/reception area and call center of thedepartment, and have oversight and responsibility for monitoring,managing, and ensuring the timely response to concerns that aregenerated through the departmental email address.

Job Duties

Tours & Guest Services

• Oversee Housing and Residential Life tour program, includingdaily tours and special events.
• Directly manage desk operations and guest interactions at themain Housing and Residential Life reception desk to provide clear,timely, and student success focused messaging.
• Assist in the management of annual housing fairs, workshops,and information sessions for students.
• Answer phone, e-mail, screen, or transfer calls; take messages;refer to other offices as appropriate.
• Communicate with other personnel, faculty, staff, students,parents, customers and/or others the most up-to-date housinginformation to ensure quality customer service.

Supervision

• Provide day-to-day supervision and support of a staff ofHousing Ambassador (HA) student staff to ensure proper support,training, and response to customers at the desk.
• Directly oversee and manage staff-wide meetings, one-on-onemeetings, and other interactions with student staff to providemaximum support and direction to execute community goals.
• Hire, train, schedule, and supervise a staff of student housingambassadors.
• Evaluate performance of student employees, including ongoingperformance management and conduct performance evaluations tosupport their professional development.
• Prepare in advance of and actively participate in emergencyresponses during major events to ensure timely coverage andcommunication to staff regarding front desk operations.

Departmental Responsibilities

• Represent TXST and HRL at presentations and interact withparents, students, faculty, and other customers.
• Actively participate in departmental programs and projectsdesigned to support the mission and goals of the department,division, and institution.
• Assisting the communications team in developinginterdepartmental communications and marketing materials.
• Team in developing interdepartmental communications andmarketing materials.
• Other duties as assigned.

Additional Information to Applicants

• Job Open Date: 09/15/2026
• Job Close Date: 09/28/2026
• Open Until Filled: No
• Normal Work Days: Monday, Tuesday, Wednesday, Thursday,Friday
• Normal Work Hours Start: 8:00AM
• Normal Work Hours End: 5:00PM

Legal and Required Notices

Texas State University is committed to a policy ofnon-discrimination and equal opportunity for all persons regardlessof race, sex, color, religion, national origin or ancestry, age,marital status, disability, veteran status, or any other basisprotected by federal or state law in employment, educationalprograms, and activities and admissions.

Employment with Texas State University is contingent upon theoutcome of record checks and verifications including, but notlimited to, criminal history, driving records, education records,employment verifications, reference checks, and employmenteligibility verifications.

In accordance with federal law, all new employees must complete theForm I-9 and provide acceptable documentation verifying their identity andauthorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon thesuccessful verification of work authorization. Employees are required to maintain valid work authorization to satisfy theconditions of Form I9 at all times during their employment and theuniversity makes no implicit or explicit promises to financiallysupport visa or permanent residency applications.

About Texas State and San Marcos

Texas State University is a emerging research institution locatedin the burgeoning Austin-San Antonio corridor and in the beautifulTexas Hill Country. It is the largest of eight campuses in theTexas State University System and one of the 75 largestuniversities in the country, with over 38,000 students andapproximately 4,000 faculty and staff

Texas State is located in San Marcos, a growing community of over50,000 people located about half way between Austin and SanAntonio. Texas State enjoys a setting that is unique among Texasuniversities. The beauty of the crystal-clear San Marcos River andthe stately cypress and pecan trees on the campus add to the charmof the university's picturesque setting. Our location on the banksof the San Marcos River provides outdoor recreational activitiesthroughout the year.

Why work @ Texas State?

• Amazing health insurance: various coverage options starting yourfirst day of employment for full-time employees with Texas Statepaying 100% of the employee premium and 50% for yourdependents!
• Generous paid time off: vacation, holidays, sick days and manymore!
• Excellent work life balance resources: mother and family-friendlyresources in addition to a comprehensive FREE wellnessprogram
• Great professional development opportunities: choose from avariety of workshops, training, online learning and even accesseducational leave opportunities and reimbursement for academiccourses
• An inclusive Bobcat community: join our many social networksoffered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans andvoluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you'll be a part of one ofthe most beautiful, diverse, and growing universities in thenation.