Coordinator, Credit

Pilot Travel Centers LLC.; Knoxville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Pilot Company is seeking a Credit Support Specialist to join the Credit team in Knoxville, TN. You will evaluate and process credit reviews, manage billing data, and support daily credit activities to keep customer accounts up to date.

The ideal candidate will have a high school diploma or equivalent, plus a bachelor's degree or at least two years of credit support experience. This is an onsite role focused on accuracy, collaboration, and timely deal processing.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree or minimum two years’ credit support experience.
• Onsite opportunities in Knoxville, TN.

Responsibilities

• Provide deal processing for the Credit team, including credit reviews and data entry.
• Review customer deals and agreements, flagging any credit documentation concerns.
• Support invoicing for direct bill and fleet accounts.
• Maintain client files and Ascend account information and status updates.
• Track deals through stages and push toward timely completion.
• Coordinate with Sales to secure timely credit approvals and resolve issues.
• Collaborate with Accounts Receivable, Technology, Sales, and other departments as needed.
• Assist with implementation and testing of new programs and technology.
• Model company values; ensure guests and team members are supported.
• Ensure compliance with applicable rules and regulations.
• Perform other duties as assigned.

Skills

Credit support experience

Data entry

Education

High school diploma or equivalent

Bachelor’s degree or 2 years credit support experience

Job description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

1. Provide deal processing functions for the Credit team to include the evaluation and processing of credit reviews, credit information management, entering customer data in the Credit billing system, and the administration of applications and other required paperwork

2. Proactively provide support and assistance to the Credit team by reviewing all customer deals and agreements, and identifying concerns with credit application documentation and daily billing activities

3. Support invoicing of direct bill (DB) and fleet customer accounts

4. Maintain client files and perform Ascend account maintenance to include updates to customer information, billing service information, account statuses, and account security

5. Track deals at various stages of the process and ensure expedient movement to completion

6. Coordinate with Sales Department to ensure timely credit approval as well as anticipate, track and resolve customer credit issues

7. Collaborate with cross-functional teams including Accounts Receivable, Technology, Sales, billing card companies, store Team Members and other departments as needed

8. Assist with implementation and testing of new programs and technology

9. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level

10. Ensure all activities are in compliance with rules and regulations

11. Complete other duties as assigned

Qualifications

• High school diploma or equivalent certificate required


• Bachelor’s degree or a minimum of two years’ experience in a credit support position required


• Seeking candidates in Knoxville, TN interested in an onsite opportunity.