Credit Representative I

Pilot Company; Knoxville (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly Pay

401(k) and Flexible Spending Accounts

Employee Fuel Discount

Adoption Assistance

Tuition Reimbursement

Medical/Dental/Vision insurance

Job summary

Pilot Company is seeking a Credit Representative to manage customer accounts and payments, minimize credit exposure, and provide customer support as needed in our Knoxville, TN office.

You will perform collections of past-due invoices, monitor daily receipts, build strong customer relationships with sales teams, and collaborate with billing and cash applications to ensure accurate reconciliation and timely payment processing.

Qualifications

• High school diploma or equivalent required.
• Minimum one year work experience required.
• Excellent analytical, critical thinking, and organizational skills.
• Strong attention to detail.
• Excellent written and oral communication skills.
• Ability to make decisions and work with minimal supervision.
• Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency.

Responsibilities

• Perform collection of past-due invoices and document activity in collections software and Salesforce.
• Monitor daily receipts and draft returns; activate/deactivate accounts to control credit exposure.
• Develop and maintain customer relationships ensuring timely response to customer needs.
• Collaborate with sales representatives to collect balances and preserve customer relationships through credit offerings.
• Analyze customer trends and adjust terms and deposits as needed; identify entities with multiple accounts.
• Work with store reconcilers and billing teams to research manual re-bills and communicate findings.

Skills

Analytical skills

Attention to detail

Communication skills

Multitasking

Decision making

Education

High school diploma or equivalent

Bachelor’s degree in business or related field

Tools

Salesforce

Collections software

Job description

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

As a Credit Representative, you will manage customer accounts and payments to ensure collection of outstanding accounts receivable and minimize company credit exposure along with providing customer support as needed.

• Perform collection of past-due invoices for over-the-road fuel accounts; document customer activity and issues in collections software and Salesforce.
• Monitor and review daily receipts (multiple forms of payment) as well as draft returns, collect payments accordingly and timely activate/deactivate accounts to control credit exposure.
• Develop and maintain customer relationships ensuring timely response to customer needs including invoices, transaction details, troubleshooting declined transactions and other account specifics
• Develop and maintain relationship with assigned sales representatives in order to take a partnership approach to collect balances and preserve/grow customer relationships through credit offerings (including, but not limited to, payment extensions as needed and credit limit increases within approved thresholds)
• Analyze customer trends and proactively take action to limit exposure by reducing credit terms and limits as needed, requiring security in the form of deposits and/or legal guarantees, and identifying related entities with multiple accounts
• Work with store reconcilers and third-party billing cards to help research manual re-bills and effectively communicate to sales/customer
• Assist cash applications team with applying customer payments and reconciliation efforts as needed
• Identify inefficiencies and suggest automation to eliminate inefficiencies
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Qualifications

• High school diploma or equivalent certificate required
• Bachelor’s degree in business or related field preferred
• Minimum one year work experience required
• Excellent analytical, critical thinking, and organizational skills
• Strong attention to detail
• Excellent written and oral communication skills
• Ability to make decisions and work with minimal supervision
• Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency

Additional Information

• This position requires candidates to be legally authorized to work in the United States without employer sponsorship.
• Travel required less than 5%
• General office work requiring sitting or standing for long periods of time
• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Employee Fuel Discount
• Adoption Assistance
  - Tuition Reimbursement
• Weekly Pay
• All your information will be kept confidential according to EEO guidelines