Coordinator, Community Service Office — Partially Remote

Lehigh University; Bethlehem (Northampton County); Hybrid; USD 37,000 - 45,000; Full time

Job summary

Lehigh University is seeking a Coordinator for its Community Service Office (CSO) to provide the administrative backbone for tutoring, outdoor education, and partnerships.

Reporting within the Student Affairs division, you will handle budgets, payroll for 200+ staff, hiring, calendar management, travel, events, and communications, with flexible work options and opportunities for growth.

Qualifications

• High School Diploma or GED.
• Bachelor's Degree preferred.
• Three to five years of work related experience.
• Proficiency in financial record-keeping, budget tracking, and reconciliation.
• Familiarity with Banner or similar ERP systems is an advantage.
• Demonstrated ability to manage high-volume employment and payroll administration accurately and to deadline.
• Strong organizational skills with the ability to manage competing priorities across multiple programs.

Responsibilities

• Monitor, reconcile, and report on CSO budget accounts using Banner/Desktop Finance, including monthly updates to the Assistant Dean/Director.
• Act as fiscal agent for Lehigh's three community school partnership sites, processing monthly grant payments from United Way of the Greater Lehigh Valley and managing additional grant funding as secured.
• Direct end-to-end hiring process for all student staff — including Graduate Assistants, America Reads/Counts tutors, and Ropes Course facilitators — across a cohort of 200+ employees.
• Process all payroll documentation (I-9s, W-4s, Direct Deposit authorizations) and approving web timesheets for 200+ work-study, wage, and volunteer student staff.
• Providing comprehensive administrative support including calendar management, travel coordination, room reservations via R25, and catering contracts for the Assistant Dean/Director.
• Supporting event planning and logistics for conferences, receptions, and office programs, including preparation of materials, invitations, and expense tracking.
• Serving as the primary front-facing contact for the CSO, addressing walk-in, phone, and email enquiries from students, community partners, nonprofits, and Lehigh faculty and staff.
• Establishing and maintaining office files and records in compliance with university record-keeping and retention policies.
• Managing and regularly updating departmental websites — including text, photos, graphics, and layout — and liaising with Library and Technology Services on complex technical needs.
• Identifying opportunities to integrate social media and emerging web tools into CSO program and departmental communications.

Skills

Budgeting

Payroll administration

Office administration

Calendar management

Stakeholder communication

Event coordination

Website content

Customer service

Education

Bachelor's Degree

High School Diploma

Tools

Banner ERP

Job description

Lehigh University is seeking a Coordinator for its Community Service Office (CSO) to provide the administrative backbone for tutoring, outdoor education, and partnerships.

Reporting within the Student Affairs division, you will handle budgets, payroll for 200+ staff, hiring, calendar management, travel, events, and communications, with flexible work options and opportunities for growth.