Coordinator, Academic Support and Engagement

Daemen; Town of Amherst (NY); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance (2 plans)

Dental insurance

Vision insurance

Employer retirement contribution 8%

Fully paid long term disability

Tuition waiver for employees

Generous paid time off

Job summary

Daemen University is seeking a detail‑oriented professional to assist the AS&E team with managing the academic coaching program and related operations. You will help with onboarding, payroll review, and record-keeping while supporting student success initiatives.

You will collaborate with faculty and campus partners to promote engagement, persistence, and inclusive programming, including social media content and assessment activities. This is a full‑time, ten‑month, hourly, non‑exempt role.

Qualifications

• Bachelor's degree required; Master's degree in Higher Education Administration or related field preferred.
• Minimum three years experience in higher education or related field.
• Demonstrated commitment to supporting students' academic growth and development.
• Strong writing and oral presentation skills, with effective communication across diverse groups.
• Proficient in Google Workspace and confidential handling of information.

Responsibilities

• Assist with day-to-day administration and operations of academic coaching for 80–125 coaches per semester.
• Support hiring, training, onboarding, and compliance for new and returning coaches.
• Assist with payroll processes and payroll punches against session forms, resolving discrepancies.
• Maintain accurate records, databases, and program documentation.
• Develop and facilitate student success workshops and educational programs.
• Serve as a liaison with faculty regarding referrals and communications.
• Promote coach growth through resources and development opportunities.
• Collaborate with faculty and campus partners to promote student engagement and persistence.
• Oversee AS&E social media content marketing and related initiatives.
• Assist with assessment efforts and reporting on coaching participation.
• Support inclusive, student-centered programming and project initiatives.

Skills

Strong writing

Oral presentation

Communication skills

Google Workspace

Detail oriented

Self-starter

Execution focused

Confidentiality

Diversity awareness

Education

Bachelor's degree

Master's degree preferred

Tools

Google Workspace

Job description

Purpose of Role

Daemen University is a dynamic, independent, liberal arts institution committed to excellence in student centered learning. The University places special emphasis on preparing students for excellence in professional life, civic engagement, and on instilling and understanding that learning is an exciting lifelong journey. Students are encouraged to be creative, innovative, ethically minded leaders for an ever-changing, diverse, and interconnected world.

The Mission of Daemen University is to prepare students for life and leadership in an increasingly diverse and complex world through the integration of education and professional preparation. Daemen University is going beyond instrumental needs to foster the development of individuals who are dedicated to the health and well-being of local and global communities.

About This Opportunity

• Assist with the day-to-day administration and operations of academic coaching serving approximately 80-125 academic coaches each semester.
• Support with hiring, training, and onboarding new and returning academic coaches by coordinating communications, timelines, employment documentation, and compliance requirements.
• Assist with the academic coach payroll process, including reviewing payroll punches against session documentation forms, identifying discrepancies, and appropriate follow-up communication where needed.
• Assist with maintaining accurate academic coach and program records, databases, tracking systems, and operational documentation.
• Develop and facilitate student success workshops and educational programs.
• Serve as a communication liaison with faculty regarding Academic Coaching referrals.
• Promote academic coach growth through communication, resources, and professional development opportunities.
• Collaborate with faculty and other campus partners to develop and coordinate initiatives that promote student success, engagement, persistence, and academic confidence.
• Oversee and contribute to social media content marketing AS&E services, workshops, resources, and initiatives.
• Contribute to assessment efforts including preparing reports on Academic Coaching participation and utilization.
• Promote inclusive, student-centered programming that responds to student needs.
• Support the Director of AS&E with program initiatives, projects, and operational needs as needed.

Required Qualifications

• Bachelor's degree required; Master's degree in Higher Education Administration or a related field preferred
• Minimum three years experience in higher education, or related field
• Demonstrated commitment to supporting students' academic growth, success, and overall development.
• Possess an enthusiastic and positive attitude.
• Maintain confidentiality in a discreet and professional manner.
• Strong writing and oral presentation skills are necessary. Effective and friendly communication skills with a variety of students, staff, faculty, and administrators.
• Proficient computer skills and experience with Google workspace.
• Demonstrates cultural awareness and the ability to support students from diverse backgrounds, experiences, and perspectives
• Self starter, skilled at and open to exploring ways to improve current systems.
• Execution focused
• Detail and accuracy oriented.
• A work schedule that will primarily include daytime hours, with occasional evening commitments and nontraditional hours during onboarding

Position is full time, ten month, hourly (non-exempt).

Total Compensation

Daemen University offers a robust total compensation package that includes:

• Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions, or a copay plan.
• Dental insurance through the Guardian network.
• Vision insurance through the Guardian network, and an option between the VSP or Davis plans.
• An 8% employer contribution to the retirement savings account when employees contribute just 5%.
• Fully paid long term disability insurance, guaranteed-issue life insurance for new hires up to a volume of $150,000.
• Tuition waiver for full-time employees and their qualified dependents. Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions.
• Generous time off for administrative and staff employees.