Coordinator, Academic Support and Engagement

Daemen College; Town of Amherst (NY); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Tuition waiver

Generous paid time off

Job summary

Daemen University in Amherst, NY is seeking a Coordinator to support the Office of Academic Success & Engagement. The role focuses on coordinating academic coaching operations, communications, and program development to foster student success.

The position encompasses onboarding, payroll coordination, records management, workshop facilitation, and collaboration with faculty. It is a full-time, ten-month, hourly (non-exempt) role with a comprehensive benefits package.

Qualifications

• Bachelor's degree required; master's preferred for higher education roles.
• minimum three years in higher education or related field.
• ability to maintain confidentiality and communicate professionally.

Responsibilities

• Assist day-to-day administration of academic coaching operations for 80–125 coaches per semester.
• Support hiring, training, onboarding, and compliance documentation.
• Assist payroll review and discrepancy follow-up for academic coaches.
• Maintain accurate records, databases, and operational docs.
• Develop student success workshops and collaborate with faculty and staff.
• Oversee social media content marketing for AS&E services and events.
• Contribute to assessment reports on participation and utilization.
• Promote inclusive, student-centered programming and engage campus partners.

Skills

Communication

Written skills

Public speaking

Google Workspace

Confidentiality

Cross-cultural awareness

Self-starter

Execution focus

Attention to detail

Time management

Education

Bachelor's degree

Master's degree preferred

Tools

Google Workspace

Job description

Daemen University is a dynamic, independent, liberal arts institution committed to excellence in student centred learning. The University places special emphasis on preparing students for excellence in professional life, civic engagement, and on instilling and understanding that learning is an exciting lifelong journey. Students are encouraged to be creative, innovative, ethically minded leaders for an ever-changing, diverse, and interconnected world.

The Mission of Daemen University is to prepare students for life and leadership in an increasingly diverse and complex world through the integration of education and professional preparation. Daemen University is going beyond instrumental needs to foster the development of individuals who are dedicated to the health and well-being of local and global communities.

Purpose of Role

The Coordinator provides operational support for the Office of AS&E, including assisting with the implementation of student success initiatives, including academic coaching.

About This Opportunity

• Assist with the day-to-day administration and operations of academic coaching serving approximately 80-125 academic coaches each semester.
• Support with hiring, training, and onboarding new and returning academic coaches by coordinating communications, timelines, employment documentation, and compliance requirements.
• Assist with the academic coach payroll process, including reviewing payroll punches against session documentation forms, identifying discrepancies, and appropriate follow-up communication where needed.
• Assist with maintaining accurate academic coach and program records, databases, tracking systems, and operational documentation.
• Develop and facilitate student success workshops and educational programs.
• Serve as a communication liaison with faculty regarding Academic Coaching referrals.
• Promote academic coach growth through communication, resources, and professional development opportunities.
• Collaborate with faculty and other campus partners to develop and coordinate initiatives that promote student success, engagement, persistence, and academic confidence.
• Oversee and contribute to social media content marketing AS&E services, workshops, resources, and initiatives.
• Contribute to assessment efforts including preparing reports on Academic Coaching participation and utilization.
• Promote inclusive, student-centered programming that responds to student needs.
• Support the Director of AS&E with program initiatives, projects, and operational needs as needed.

Required Qualifications

• Bachelor's degree required; Master's degree in Higher Education Administration or a related field preferred
• Minimum three years experience in higher education, or related field
• Demonstrated commitment to supporting students' academic growth, success, and overall development.
• Possess an enthusiastic and positive attitude.
• Maintain confidentiality in a discreet and professional manner.
• Strong writing and oral presentation skills are necessary. Effective and friendly communication skills with a variety of students, staff, faculty, and administrators.
• Proficient computer skills and experience with Google workspace.
• Demonstrates cultural awareness and the ability to support students from diverse backgrounds, experiences, and perspectives
• Self starter, skilled at and open to exploring ways to improve current systems.
• Execution focused
• Detail and accuracy oriented.
• A work schedule that will primarily include daytime hours, with occasional evening commitments and nontraditional hours during onboarding

Position is full time, ten month, hourly (non-exempt).

Total Compensation

Daemen University offers a robust total compensation package that includes:

• Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions, or a copay plan.
• Dental insurance through the Guardian network.
• Vision insurance through the Guardian network, and an option between the VSP or Davis plans.
• An 8% employer contribution to the retirement savings account when employees contribute just 5%.
• Fully paid long term disability insurance, guaranteed-issue life insurance for new hires up to a volume of $150,000.
• Tuition waiver for full-time employees and their qualified dependents. Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions.
• Generous time off for administrative and staff employees.