Coordinator

EXL; United States; Remote; USD 18,000 - 21,000; Full time

Benefits offered by this job

Paid sick leave

Training program

Work from home

Flexible hours

Excellent culture

Job summary

EXL’s Survey and Risk Control team seeks motivated customer service professionals to schedule appraisals and help homeowners submit photos via our ASSIST self-survey product from a home office.

This remote role emphasizes excellent communication, reliability, and technical comfort to assist policyholders, answer questions, and keep work orders up to date while earning base hourly pay plus incentive pay for productivity and quality.

Qualifications

• Excellent communication and customer service skills.
• Demonstrates high emotional intelligence through good listening and problem-solving skills.
• Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously.
• Ability to solve problems/technical difficulties with a variety of variables.

Responsibilities

• Contact Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal.
• Provide a “concierge” service to Homeowners on our ASSIST products, assisting with photo-capture app installation and answering technical questions.
• Keep work order statuses up to date in the system.
• Prioritize work, meet deadlines and achieve productivity goals.
• Keep management informed of unusual situations, instructions, etc.

Skills

Communication

Customer service

Tech proficiency

Emotional intelligence

Job description

EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers, and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.

EXL delivers industry-leading professionalism, quality and turn-around time, and our innovative solutions help our clients keep ahead of the competition. https://www.exlservice.com/survey-and-risk-control

Why Apply?

• Competitive pay and benefits, including paid sick leave
• Superb training program
• Work from home
• Flexible Work Hours
• Excellent culture and team

Total compensation for this position is targeted at $13-$15 per hour. The target total compensation consists of a base hourly wage plus performance-based incentive pay. Incentive Pay is driven by productivity, turn-around time and quality, and is not sales-based.

EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product.

We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals.

Come join the EXL Survey and Risk Control team!

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

Location:

This is a remote position based out of your home office, requiring no travel.

Responsibilities

• Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns.
• Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have.
• Responsible for keeping work order statuses up to date in the system.
• Responsible for prioritizing work, meeting deadlines and achieving productivity goals.
• Responsible for keeping management posted on any unusual situations, instructions, etc.

Qualifications

• Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
• Demonstrates high emotional intelligence through good listening and problem-solving skills.
• Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
• Ability to solve problems/technical difficulties with a variety of variables.
• Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
• Strong analytical skills and resourcefulness.
• Excellent written and oral communications.
• Ability to manage multiple projects at once and handle time sensitive urgencies.

The posted base salary range is the hiring base salary range for this role. Final offers are based on several factors, including: the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position.