Cooling HVAC Field Service Lead

Vertiv Co; Meridian (MS); On-site; USD 60,000 - 90,000; Full time

Job summary

Vertiv Co. is seeking a Cooling Customer Engineer Site Leader to lead on-site installation, commissioning, and ongoing service for Liebert Air products. You will establish strong customer rapport, communicate with national support, and ensure scheduled maintenance aligns with company guidelines.

The ideal candidate shows strong troubleshooting, safety awareness, and the ability to operate under supervision or independently. A valid HVAC certification and EPA refrigerant license are preferred.

Qualifications

• High School Diploma or G.E.D. equivalent.
• HVAC - Certificate Program degree or equivalent experience in the field.
• Six years military experience in a related field or Equivalent industry experience with EPA refrigerant license
• Basic electrical knowledge
• Interpersonal Skills
• Professional
• Reliable
• Team Player
• Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM's law and HVAC theory
• Technical skills
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work related tasks performed
• Strong skill sets:
• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Computer skills
• Mechanical aptitude

Responsibilities

• Rely on direction to accomplish goals
• Perform a number of work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job requirements
• Render on site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
• Provide accurate and timely reporting according to company guidelines
• Timecards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies
• Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer for where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a "first time fix" for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required
• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications
• Managers, co-workers, Support Services, electronic communications, et al.
• Perform several work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job requirements

Skills

Communication skills

Customer service

Troubleshooting

Organizational skills

Computer skills

Mechanical aptitude

Education

High School Diploma or G.E.D.

HVAC Certificate Program

EPA refrigerant license

Six years military or related field experience

Tools

Electrical test equipment

Electrical diagrams/blueprints reading

Job description

Vertiv Co. is seeking a Cooling Customer Engineer Site Leader to lead on-site installation, commissioning, and ongoing service for Liebert Air products. You will establish strong customer rapport, communicate with national support, and ensure scheduled maintenance aligns with company guidelines.

The ideal candidate shows strong troubleshooting, safety awareness, and the ability to operate under supervision or independently. A valid HVAC certification and EPA refrigerant license are preferred.