Cookie Crew: Late-Night Baker & Guest Joy Specialist

Insomnia-Cookies; Wilmington (NC); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Competitive pay

Early wage access

Flexible scheduling

Employee discount

Growth opportunities

Job summary

Insomnia Cookies in Wilmington, NC is seeking a Cookie Crew Member who is part baker, part hospitality expert, and part late-night hero. You will welcome guests, bake and package our warm cookies, and ensure accurate in-store, pickup, delivery, and online orders.

You will work in a fast-paced bakery, with evenings, late nights, weekends, and holidays being common. We offer competitive hourly pay, employee discounts, and opportunities for growth into leadership roles.

Qualifications

• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Welcome every guest with genuine hospitality and make every interaction memorable.
• Prepare, bake, and package our warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
• Jump in wherever your team needs you, whether that's restocking supplies, helping a teammate, or keeping the line moving.
• Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed.
• Deliver the kind of experience that turns first-time guests into lifelong Insomniacs.

Skills

Hospitality

Customer service

Teamwork

Communication

Tools

POS system

Job description

Insomnia Cookies in Wilmington, NC is seeking a Cookie Crew Member who is part baker, part hospitality expert, and part late-night hero. You will welcome guests, bake and package our warm cookies, and ensure accurate in-store, pickup, delivery, and online orders.

You will work in a fast-paced bakery, with evenings, late nights, weekends, and holidays being common. We offer competitive hourly pay, employee discounts, and opportunities for growth into leadership roles.