Cookie Crew Member: Bake, Serve & Deliver Delights

Insomnia Cookies; Wilmington (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Pay-on-Demand

Paid vacation and sick time off

Pet insurance

Job stability with growing company

Growth/promotion opportunities

Team environment

Early Wage Access

Employee discount and free cookies

Job summary

Insomnia Cookies is seeking a Cookie Crew Member at our Wilmington, NC store. You will be the friendly face at the bakery, bake cookies to perfection, and ensure orders are prepared accurately for in-store, pickup, and delivery.

You’ll interact with guests, maintain a clean, organized workspace, and contribute to a fun, fast-paced team environment with opportunities for growth and schedule flexibility. Evening and late-night shifts are common.

Qualifications

• Must be 18 years of age or older.
• Ability to obtain any required food safety certifications applicable to the location.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Welcome every guest with genuine hospitality and make every interaction memorable.
• Prepare, bake, and package our warm cookies, brownies, ice cream, and other treats to Insomnia's quality standards.
• Accurately prepare in-store, pickup, delivery, and online orders.
• Operate the register and process guest transactions.
• Keep the bakery clean, stocked, organized, and food-safe throughout every shift.
• Jump in wherever your team needs you, whether that's restocking supplies, helping a teammate, or keeping the line moving.
• Resolve guest concerns with empathy and urgency, partnering with your Shift Leader when needed.
• Deliver the kind of experience that turns first-time guests into lifelong Insomniacs

Skills

Customer service

Hospitality

Communication

Tools

POS system

Bakery equipment

Job description

Insomnia Cookies is seeking a Cookie Crew Member at our Wilmington, NC store. You will be the friendly face at the bakery, bake cookies to perfection, and ensure orders are prepared accurately for in-store, pickup, and delivery.

You’ll interact with guests, maintain a clean, organized workspace, and contribute to a fun, fast-paced team environment with opportunities for growth and schedule flexibility. Evening and late-night shifts are common.