COO – Scale Operations & Impact in Youth Programs

Legarza Sports and More; San Carlos (CA); Vor Ort; USD 175.000 - 210.000; Vollzeit

Zusammenfassung

Legarza Sports and More is seeking a COO to lead daily operations, align departments to strategy, and drive scalable growth while preserving the culture and personal connections that define Legarza.

The role requires guiding directors, managing budgets and performance, and building durable systems across programs, regions, and partnerships. A strong track record in youth-focused or multi-site service organizations is highly valued.

Qualifikationen

• Approximately 10 or more years of progressively responsible professional experience.
• At least five years of experience managing managers or department leaders.
• Senior leadership experience in a multi-location, service-oriented organization.
• Direct responsibility for budgets, financial performance, labor management, and operational results.
• Experience leading an organization with hourly, seasonal, part-time, or geographically dispersed employees.
• A demonstrated ability to build systems and accountability without losing culture or personal connection.
• Experience addressing difficult personnel and performance issues directly and constructively.
• Strong written, verbal, organizational, and analytical skills.
• Sound judgment and the ability to make decisions without unnecessary escalation.
• The confidence to work closely with a founder or owner, including the ability to challenge ideas respectfully and then execute aligned decisions.
• A bachelor's degree or equivalent combination of education and relevant operating experience.
• Experience in youth development, education, camps, recreation, athletics, childcare, hospitality, franchising, or another multi-site service business is valuable but not required.
• Basketball or sports expertise is not required.

Aufgaben

• Lead, develop, and hold accountable Legarza's directors, regional leaders, and department managers.
• Translate company strategy into clear departmental priorities, responsibilities, and measurable goals.
• Lead weekly executive and leadership meetings.
• Create alignment across programs, regions, and administrative departments.
• Establish a consistent rhythm for communication, decision-making, follow-through, and performance management.
• Build a leadership team capable of operating effectively without excessive dependence on the President/Owner.
• Oversee staffing, scheduling, program readiness, customer service, school services, facility coordination, equipment, and administrative execution.
• Ensure that programs are properly staffed, prepared, supported, and evaluated.
• Identify recurring operational problems and create durable systems to address them.
• Improve coordination between the office, field leadership, coaches, schools, families, and facility partners.
• Maintain high standards while avoiding unnecessary bureaucracy.
• Preserve and strengthen Legarza's mission of developing youth through play.
• Create clear expectations and meaningful accountability at every level of the organization.
• Coach existing leaders and help them grow in responsibility, judgment, and effectiveness.
• Make thoughtful but timely decisions regarding hiring, development, performance improvement, and separation.
• Build a culture in which people feel supported, communicate directly, take ownership, and follow through on commitments.
• Ensure that growth does not come at the expense of program quality or the experience of children and families.
• Partner with the President/Owner and finance leadership to develop annual budgets, forecasts, and operating targets.
• Monitor revenue, labor costs, program profitability, enrollment, customer retention, and other key performance indicators.
• Hold department leaders accountable for financial and operational results.
• Identify opportunities to improve margins, efficiency, capacity, and resource allocation.
• Evaluate new programs and growth opportunities with appropriate operational and financial discipline.
• Provide the President/Owner with concise, accurate reporting on business performance, risks, and priorities.
• Build scalable systems that support expansion across programs, locations, and communities.
• Improve the company's use of technology, data, documentation, and standard operating procedures.
• Strengthen leadership succession and reduce dependence on any single individual.
• Support the integration of new programs, partnerships, locations, and potential acquisitions.
• Help create a more valuable and durable organization for employees, families, partners, and owners.

Kenntnisse

Senior leadership experience in amulti

Direct responsibility for budgets, "fi

Experience addressing difficult staff/

Strong written, verbal, organizational

Ausbildung

A bachelor's degree or equivalent combination of education and relevant operating experience.

Jobbeschreibung

Legarza Sports and More is seeking a COO to lead daily operations, align departments to strategy, and drive scalable growth while preserving the culture and personal connections that define Legarza.

The role requires guiding directors, managing budgets and performance, and building durable systems across programs, regions, and partnerships. A strong track record in youth-focused or multi-site service organizations is highly valued.