COO, Global Delivery & AI-Driven Growth

Spaulding Ridge

Chicago (IL)

On-site

USD 400,000 - 500,000

Full time

48 hours ago

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Benefits offered by this job

generous time off

paid holidays

paid parental leave

401(k) with company match

highly subsidized health, dental, and-

vision plans

company-paid life and disability insur

monthly allowance for well-being and科技

reimbursement for learning and develop

Job summary

Spaulding Ridge is seeking a transformational Chief Operating Officer to lead Client & Delivery Operations and evolve the global operating model that turns demand into exceptional client outcomes. Reporting to the CEO, the COO will oversee delivery operations, practitioner leadership, and revenue operations across global markets.

The ideal candidate has 20+ years in executive leadership within professional services, a record of scaling delivery, and strong commercial acumen.

Qualifications

20+ years of executive leadership in professional services or similar.
Track record of scaling delivery organizations and profitability.
Deep expertise in professional services delivery and cost-to-serve.
Experience building global delivery centers and talent ecosystems.
Strong commercial acumen across sales, finance, and leadership.
Bachelor's degree required; advanced degree preferred.

Responsibilities

Lead client delivery operations and performance with accountability for margins.
Design AI-enabled, modern delivery model and scalable operations.
Expand global delivery capabilities and talent markets.
Coach Practice Leaders and Managing Directors to own client outcomes.
Partner with Commercial to align sales and delivery.
Lead Revenue Operations and end-to-end processes.
Advance governance and quality frameworks across the organization.
Foster accountability and high-performing leadership.