Executive COO: Global Delivery & Revenue Ops

Spaulding Ridge; United States; Remote; USD 400,000 - 500,000; Full time

Benefits offered by this job

401(k) match

Health, dental & vision plans

Life & disability insurance

Well-being allowance

Education & development reimbursement

Job summary

Spaulding Ridge is seeking a transformational Chief Operating Officer (COO) to lead Client & Delivery Operations and evolve a global operating model. The role reports to the CEO and focuses on delivery, talent, and Revenue Operations across a world-class advisory firm.

The ideal candidate brings enterprise-scale leadership in professional services, a track record of scaling delivery, and the ability to translate vision into measurable outcomes.

Qualifications

• 20+ years of executive leadership experience within professional services, consulting, technology services, or similarly complex people-based organizations.
• Proven track record of scaling delivery organizations, improving profitability, and driving operational transformation.
• Deep expertise in professional services delivery and cost-to-serve management.
• Experience building global delivery centers and international talent ecosystems.
• Experience designing innovative delivery models and operating frameworks.
• Strong commercial acumen across sales, finance, talent, and leadership functions.
• Proven ability to develop senior leaders and high-performing teams.

Responsibilities

• Prioritize evolving the delivery model and assume full leadership of the firm's delivery functions.
• Design an AI-enabled, scalable delivery model and expand global delivery capabilities.
• Develop Practice Leaders and Managing Directors as accountable business leaders.
• Partner with Commercial leadership to align sales and delivery operations.
• Build and lead Revenue Operations, including CRM strategy and forecasting.
• Drive governance, quality frameworks, and consistent delivery standards.
• Advance managed services and DecisionOps offerings for recurring client value.
• Establish enterprise-wide resource management and staffing models.
• Collaborate on enterprise strategy and service portfolio priorities.
• Lead market and technology transformation with measurable results.
• Foster accountability, innovation, and exceptional leadership talent.

Skills

Executive leadership

Global operations

Strategic planning

Change leadership

Revenue operations

People leadership

Commercial collaboration

Education

Bachelor's degree

Advanced degree preferred

Tools

CRM systems

Job description

Spaulding Ridge is seeking a transformational Chief Operating Officer (COO) to lead Client & Delivery Operations and evolve a global operating model. The role reports to the CEO and focuses on delivery, talent, and Revenue Operations across a world-class advisory firm.

The ideal candidate brings enterprise-scale leadership in professional services, a track record of scaling delivery, and the ability to translate vision into measurable outcomes.