Conversions Project Manager (Remote)

First American; Fort Mill (SC); Remote; USD 75,000 - 126,000; Full time

Job summary

Join a forward-thinking company as a Conversions Project Manager, where you will lead the charge in transforming products and services in the mortgage industry. This role offers the opportunity to develop project plans, manage client relationships, and drive effective conversion processes. With a focus on superior technology and personalized service, you will collaborate with internal teams to ensure seamless onboarding and project execution. A culture that values individuality and diversity awaits you, along with a comprehensive benefits package designed to support your well-being and professional growth. If you’re passionate about making a difference in a dynamic environment, this position is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Paid Time Off

Employee Stock Purchase Plan

Qualifications

• 6-8 years of experience in project management or related field.
• Strong background in the mortgage industry is preferred.

Responsibilities

• Drive effective conversion processes and manage client relationships.
• Ensure accurate communication across all stakeholders.

Skills

Change Management

Leadership

Customer Service

Internal Communication

Project Management

Education

Bachelor's Degree

Equivalent Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Conversions Project Manager (Remote)

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Locations: USA, South Carolina, Fort Mill; USA, Ohio, Remote; USA, Florida, Remote; USA, North Carolina, Remote; USA, South Carolina, Remote

Time Type: Full time

Posted on: Posted 30+ Days Ago

Job Requisition ID: R047851

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. We focus on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Our inclusive, people-first culture has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years.

What We Do

Responsible for the conversion for effectiveness of products, services, and technical or business systems, software, or solutions. Develops project plans to manage change and ensure that conversions are completed on time and meet client expectations.

What You’ll Do

• Drives effective conversion processes and builds client relationships during the conversion phase.
• Collaborates with management and internal teams to identify conversion needs.
• Ensures accurate communication across all stakeholders including internal teams and external partners.
• Manages the onboarding cycle including planning, setup, execution, and management of assigned projects.
• Provides troubleshooting support during the testing and conversion phase.
• Delivers professional customer service throughout the project lifecycle.
• Conducts online meetings to orient new employees or customers and perform training.
• Develops conversion plans including timelines and metrics for communication and training activities.
• Creates and maintains a “source of truth” for impacted groups regarding value-added products and services.
• Works closely with end users to understand business goals related to the conversion/project.
• Identifies and addresses future concepts and implements best practices.
• Troubleshoots complex problems and identifies solutions within broad application of functional expertise.
• Provides risk management and issue resolution.
• Works independently with supervisory consultation.
• Establishes effective working relationships at the senior management level.

What You’ll Bring

• Bachelor’s degree or equivalent combination of education and experience.
• 6-8 years of directly related experience.
• Able to evaluate Change Management scope of project.
• Leadership skills with ability to build consensus among disparate groups.
• Ability to manage multiple clients and projects/tasks simultaneously.
• Strong customer service and internal communication skills.
• Strong background in the Mortgage or related industry.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Salary Range: $75,375 – $125,600 Annually

This hiring range is a reasonable estimate of the base pay range for this position. Pay is based on various factors including job-related knowledge, skills, experience, business requirements, and geographic location.

What We Offer

We embrace individuality, support diversity, equity, and inclusion, and foster an authentic workplace. First American is an equal opportunity employer. Based on eligibility, we offer a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave, and an employee stock purchase plan.

About Us

Our people are the foundation of First American’s success, and that is why we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged and passionate about their work.

Privacy Policy

By submitting this application, you may convey certain personal information to First American for the purpose of determining your qualification for the position.

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