Conversation Systems Designer - AI Agent Behavior

UKG; Seattle (WA); On-site; USD 129,500 - 186,100; Full time

Benefits offered by this job

Performance-based bonus plan

Restricted stock unit awards

Job summary

UKG in Seattle is looking for a Conversation Designer to shape how AI agents behave, building systems that transform static workflows into adaptive experiences. You will design response patterns, define agent actions, and iterate on AI behavior based on real user feedback, ensuring trust and compliance in high-stakes environments.

The ideal candidate has 7+ years of experience in AI-driven systems design, familiarity with tools like Dialogflow, and a strong portfolio. Competitive compensation includes a range of $129,500 to $186,100 plus potential bonuses.

Qualifications

• 7+ years of experience designing conversational or AI‑driven systems.
• Ability to translate ambiguous problems into scalable systems.
• Portfolio showing end‑to‑end work and shipped outcomes.

Responsibilities

• Design and refine conversation response patterns.
• Define how agents operate across a spectrum of autonomy.
• Rapidly test and refine patterns based on real user interactions.

Skills

Conversational systems design

Structured content models

AI-driven system implementation

User trust and compliance

Education

Experience in HCI, linguistics, UX, or related fields

Tools

Dialogflow

Rasa

Voiceflow

Job description

UKG in Seattle is looking for a Conversation Designer to shape how AI agents behave, building systems that transform static workflows into adaptive experiences. You will design response patterns, define agent actions, and iterate on AI behavior based on real user feedback, ensuring trust and compliance in high-stakes environments.

The ideal candidate has 7+ years of experience in AI-driven systems design, familiarity with tools like Dialogflow, and a strong portfolio. Competitive compensation includes a range of $129,500 to $186,100 plus potential bonuses.