Lead Conversational Designer - Agentic Experiences

UKG; Seattle (WA); On-site; USD 129,500 - 186,100; Full time

Benefits offered by this job

Performance-based bonus plan

Restricted stock unit awards

Job summary

UKG in Seattle is looking for a Conversation Designer to shape how AI agents behave, building systems that transform static workflows into adaptive experiences. You will design response patterns, define agent actions, and iterate on AI behavior based on real user feedback, ensuring trust and compliance in high-stakes environments.

The ideal candidate has 7+ years of experience in AI-driven systems design, familiarity with tools like Dialogflow, and a strong portfolio. Competitive compensation includes a range of $129,500 to $186,100 plus potential bonuses.

Qualifications

• 7+ years of experience designing conversational or AI‑driven systems.
• Ability to translate ambiguous problems into scalable systems.
• Portfolio showing end‑to‑end work and shipped outcomes.

Responsibilities

• Design and refine conversation response patterns.
• Define how agents operate across a spectrum of autonomy.
• Rapidly test and refine patterns based on real user interactions.

Skills

Conversational systems design

Structured content models

AI-driven system implementation

User trust and compliance

Education

Experience in HCI, linguistics, UX, or related fields

Tools

Dialogflow

Rasa

Voiceflow

Job description

Role Overview

As a Conversation Designer on the AI Design Systems team, you will translate AI product vision into working behavioral systems.

Role

This is a systems design role, not a copywriting role. You will shape how Bryte’s AI agents behave by building and evolving conversation response patterns, ontologies and structured content models, and prompt and interaction frameworks. You’ll work in a highly ambiguous, fast‑moving space shipping real AI experiences while continuously refining the systems that power them. Bryte AI is UKG’s next‑generation agentic platform that transforms static workflows into adaptive, AI‑mediated experiences for managers and employees. We are building systems that don’t just respond, but interpret intent, negotiate outcomes, and take action within the constraints of trust, transparency, and compliance. This is not a traditional chatbot space. We are defining how AI operates inside high‑stakes HCM environments.

About The Role

• Designing systems that shape AI behavior
• Working with structured content, schemas, and ontologies
• Operating in ambiguity and shipping quickly
• Deeply collaborative with design, engineering, and legal

This Role Is Not

• Writing UI copy or chatbot scripts
• Pure UX or visual design
• Pure research or strategy without execution

Responsibilities

Build & Evolve AI Behavior Systems

• Design and refine conversation response patterns that govern how AI agents interpret, respond, and act.
• Develop and extend ontologies and structured content systems that enable scalable, consistent AI behavior.
• Translate brand voice, policy, and UX principles into machine‑interpretable frameworks.

Ship Agentic Experiences

• Define how agents operate across a spectrum of autonomy from suggesting, confirming to acting on the user's behalf.
• Design for complex scenarios involving trust, compliance, and human‑in‑the‑loop decision making.

Iterate Through Experimentation

• Rapidly test and refine patterns based on real user interactions and feedback loops.
• Partner with design and product to run experiments on interaction strategies, autonomy levels, and system behaviors.
• Continuously improve systems based on task success, user trust, and escalation patterns.

Design For Trust, Safety, And Transparency

• Build patterns that make AI behavior explainable, predictable, and controllable.
• Define how and when AI should ask, confirm, defer, or act.
• Address bias, privacy, and compliance constraints within HCM contexts.

About You

We are looking for a systems thinker who enjoys turning complexity into structure and has deep curiosity and a hands‑on obsession with AI tools and behaviors. A designer who thrives in undefined, rapidly evolving spaces with the ability to balance speed, quality, and responsibility in high‑stakes domains.

Basic Qualifications

• 7+ years of experience designing conversational or AI‑driven systems, with strength in structured content or interaction models.
• Demonstrated ability to translate ambiguous problems into scalable systems or frameworks.
• Portfolio showing end‑to‑end work, including systems thinking and shipped outcomes.
• Comfort working with structured data, schemas, or content models.

Preferred Qualifications

• Experience working with LLM‑powered or agentic systems.
• Familiarity with tools such as Dialogflow, Rasa, Voiceflow, or similar.
• Experience collaborating closely with engineering on system implementation.
• Background in HCI, linguistics, UX, or related fields.

Compensation

The pay range for this position is $129,500 to $186,100. The actual base pay offered may vary depending on skills, experience, job‑related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance‑based bonus plan and to receive restricted stock unit awards as part of total compensation.

Equal Opportunity Employer

UKG is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. UKG participates in E‑Verify. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail].