AI Conversation Experience Architect

Doist

San Francisco (CA)

On-site

USD 160,000 - 200,000

Full time

9 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Disability Benefits

Retirement Plan

Parental Leave

Fertility benefits

Wellness stipend

Free lunches

Job summary

Decagon is seeking an experienced Agent Experience Designer to shape AI conversation experiences across chat, voice, SMS, and email for enterprise customers worldwide. You’ll work with customers and internal teams to improve agent quality, especially in voice, and build scalable systems and resources.

The role spans research, design, enablement, and product strategy, with responsibilities including advising on conversation design, evaluating voice quality, and partnering with Engineering and

Qualifications

5+ years in voice experience design, convo design, or product management.
Hands-on voice experience, speech synthesis, or audio production.
Experience migrating NLU to LLM and improving RAG use cases.

Responsibilities

Design and optimize enterprise-grade AI conversation across chat, voice, SMS, and email.
Advise customers and internal teams on conversation design best practices.
Evaluate voice quality and interaction patterns to maintain naturalness.
Build repeatable frameworks for assessing conversation and voice performance.
Enable Customer team to apply strong design judgment independently.
Collaborate cross-functionally with Engineering and Product to drive improvements.

Skills

Voice experience design

Conversation designer

Product management

Applied linguistics

Job description

The role spans research, design, enablement, and product strategy, with responsibilities including advising on conversation design, evaluating voice quality, and partnering with Engineering and

Get your free, confidential resume review.

or drag and drop your file here.