Convention Services Manager

North Point Hospitality Group; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free Parking / On Bus Route

Early Access to Earned Wages

Medical Insurance

Dental Insurance

Vision Insurance

Travel Discounts

401K Match

PTO After 90 Days

Competitive Pay

Job summary

North Point Hospitality Group in Nashville, TN is seeking an events coordinator to manage meetings, conventions, and events from initial briefings through post-event debriefs.

You will coordinate logistics, communicate with clients and vendors, and ensure seamless execution with internal teams. The role emphasizes hospitality service, organization, and professionalism in a dynamic hotel environment.

Qualifications

• Bachelor’s degree preferred in hospitality or related field.
• Proven experience in event planning within hospitality.
• Strong communication and client-relations abilities.

Responsibilities

• Serve as main contact for clients organizing meetings, conventions and events.
• Conduct initial meetings to understand objectives and requirements.
• Maintain regular client communication throughout planning.
• Create banquet event orders and relay needs to banquet team.
• Coordinate room setups, catering, audio-visual needs.
• Collaborate with internal departments to meet client expectations.
• Oversee setup, execution and breakdown of events.
• Address issues promptly and professionally during events.
• Conduct post-event evaluations and gather feedback.
• Analyze successes to improve future planning.

Skills

Interpersonal skills

Communication skills

Detail orientation

Multitasking

Event planning

Education

Bachelor’s in Hospitality

Event planning certification

Tools

Salesforce

Delphi

MS Office

Job description

We're looking for team members who are passionate about hospitality and dedicated to outstanding guest service. Bring your positive attitude and professionalism, and we’ll help you build a rewarding career!

Why Join Us?

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days
• Competitive Pay

What you'll do (mostly this...other duties may be assigned):

• Serve as the main point of contact for clients organizing meetings, conventions, and events.
• Conduct initial meetings with clients to understand their event objectives, preferences, and special requirements.
• Maintain regular communication with clients throughout the planning process to provide updates and gather feedback.
• Created detailed banquet event orders to ensure all clients’ needs are relayed to the banquet management team.
• Coordinate logistical aspects such as room setups, catering, audio-visual requirements.
• Collaborate with internal departments (e.g., banquets, sales, housekeeping) to ensure all client needs and expectations are met.
• Oversee the setup, execution, and breakdown of events to ensure they run smoothly and according to plan.
• Address any issues or concerns that arise during events promptly and professionally.
• Conduct post-event evaluations to gather feedback from clients and attendees.
• Analyze event successes and areas for improvement to enhance future event planning and execution.
• Prepare event summaries and reports for clients and management.

What we’re looking for:

• Bachelor’s degree in Hospitality Management, Event Planning, Business Administration, or a related field preferred.
• Proven experience (typically 2-3 years) in event planning and management, preferably within a hotel or hospitality environment.
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients, vendors, and internal teams.
• Proficiency in event management software (SalesForce/ Delphi) and Microsoft Office Suite (e.g., Excel, Word, PowerPoint).
• Knowledge of hotel operations and services, including catering, audio-visual, and room setups.
• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment

About North Point Hospitality

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.