Convention Services Lead - Exceptional Guest Experience

HVMG - Hospitality Ventures Management Group; Duluth (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PayActive access

PTO & Paid Holidays

Healthcare benefits

401(k) with 4% match

Discounts on hotel services

Job summary

The Sonesta Gwinnett Place Atlanta is transitioning to Hyatt Regency, and is seeking a Convention Services Manager to lead event planning and client relations. You will work with Sales, Catering, F&B, Front Office, Housekeeping, Engineering and other departments to deliver exceptional conferences, weddings, and group events.

Applicants should have a college degree or hotel experience, with a track record in similar roles, and may benefit from completed certifications.

Qualifications

• A college degree or two years of hotel experience.
• Previous experience in a similar or related position.
• Additional consideration will be given to applicants who have completed special certifications.

Responsibilities

• Build strong, trusted relationships with meeting planners, corporate clients, social groups, and event contacts.
• Serve as the primary client liaison from turnover through departure, ensuring clear communication and follow-through.
• Lead planning and execution of meetings, conferences, conventions, weddings, and other group events.
• Conduct pre-planning conversations to understand event goals, timelines, expectations, and requirements.
• Create and maintain accurate BEOs, group resumes, event timelines, and other documents.
• Partner with Sales and Catering to ensure seamless transition from contracting to planning and post-event follow-up.
• Identify opportunities to enhance guest experience and generate incremental revenue through upgrades and amenities.
• Monitor event details, deadlines, and financial commitments to protect revenue and profitability.
• Be present during key events, providing proactive support and resolving issues quickly.

Education

College degree or two years of hotel experience

Special certifications

Job description

The Sonesta Gwinnett Place Atlanta is transitioning to Hyatt Regency, and is seeking a Convention Services Manager to lead event planning and client relations. You will work with Sales, Catering, F&B, Front Office, Housekeeping, Engineering and other departments to deliver exceptional conferences, weddings, and group events.

Applicants should have a college degree or hotel experience, with a track record in similar roles, and may benefit from completed certifications.