Resort Pool Experience Director

Crescent Hotels & Resorts; Phoenix (AZ); On-site; USD 85,000 - 120,000; Full time

Job summary

Hilton Phoenix Resort at the Peak is seeking a Pool Complex Manager to lead River Ranch Water Park, the Adult Pool at the Spa, and all pool-related experiences with a strong emphasis on guest satisfaction and safety. You will oversee food and beverage, retail, staffing, and daily facility operations while delivering exceptional guest experiences.

The ideal candidate is an energetic hospitality leader who thrives in a high-volume environment, balances guest engagement with team development, and

Qualifications

• Minimum 5 years of hospitality management experience.
• Minimum 2 years of leadership experience in resort operations, food/beverage, recreation, pool, or related environments.
• Demonstrated success leading teams in high-volume guest service environments.
• Strong leadership, communication, and conflict resolution skills.
• Proven ability to manage labor, scheduling and operating costs.
• Ability to work weekends, holidays, and extended seasonal schedules.

Responsibilities

• Lead, inspire, and develop a diverse team of supervisors, attendants, recreation staff, food and beverage employees, and retail associates
• Create a culture centered on hospitality, safety, accountability, teamwork, and exceptional guest service
• Recruit, interview, hire, onboard, train, and develop team members
• Conduct performance evaluations, coaching discussions and development planning
• Foster a positive and engaging work environment that promotes employee retention and growth
• Oversee daily operations of all resort pool facilities and related guest experiences
• Ensure facilities are maintained to the highest standards of cleanliness, organization and presentation
• Coordinate opening and closing procedures across all operational areas
• Monitor facility readiness, capacity management, and guest flow
• Partner with Engineering, Security, and Risk Management to maintain a safe operating environment
• Ensure all operational standards are consistently executed
• Monitor labor, revenue, product costs, and productivity
• Support revenue generating initiatives and VIP pool experiences
• Ensure proper merchandising, inventory control, visual presentation, and guest engagement
• Monitor departmental financial performance and key business metrics
• Identify opportunities to increase revenue and improve profitability
• Control operating expenses while maintaining service standards and guest satisfaction
• Ensure compliance with all local, state, and company requirements related to pool operations
• Maintain adherence to safety, health, sanitation, and alcohol service standards
• Coordinate emergency response procedures and employee safety training
• Partner with Security regarding accident prevention and incident response
• Maintain all necessary operational documentation and reporting

Skills

Hospitality management

Leadership

Guest service

Communication

Budgeting & scheduling

Job description

Hilton Phoenix Resort at the Peak is seeking a Pool Complex Manager to lead River Ranch Water Park, the Adult Pool at the Spa, and all pool-related experiences with a strong emphasis on guest satisfaction and safety. You will oversee food and beverage, retail, staffing, and daily facility operations while delivering exceptional guest experiences.

The ideal candidate is an energetic hospitality leader who thrives in a high-volume environment, balances guest engagement with team development, and