Public Safety Agent

ASM Global-SMG; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Legends Global is hiring a Public Safety Agent to secure and monitor the Greater Columbus Convention Center. You will greet guests, check bags, manage crowds, and intervene in emergencies as the frontline eyes and ears of the building.

Candidates should have security/public safety knowledge, strong communication, and the ability to work in a fast-paced venue environment. An Ohio driver’s license, background check, and CPR/AED certification are required.

Qualifications

• Experience in security and public safety operations.
• Must be able to pass background check.

Responsibilities

• Greet guests entering and leaving the facilities.
• Answer questions, resolve complaints, and give directions.
• Enforce venue policies and procedures.
• Report suspicious activity and policy violations.
• Respond to guest conflicts and medical incidents.
• Provide crowd management and assist with movement.
• Secure locations and prohibit unauthorized access.
• Direct visitors and deliveries to proper areas.

Skills

CCTV surveillance

Public safety functions

Customer service

Fire alarm system

MS Office

Two-way radio

Professional appearance

Confidentiality

Driver's license

Background check

CPR/First Aid/AED

OH security license (procurement)

Education

Security officer experience

Tools

MS Office

Job description

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Public Safety Agent participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Greater Columbus Convention Center. The Campus includes 4 Parking Areas, 2 food courts, 4 exhibit halls, 6 ballrooms, more than 50 meeting rooms within 2 million square feet of space. You will be called upon to greet guests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and act as roving or posted security. As the “eyes and ears” of the building, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed. You are on the “front line” and will experience the excitement and energy of the event. Assists in event related activity as required.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Greet guests as they enter and leave the facilities
• Answer questions; resolve complaints, and give directions
• Enforce venue policies and procedures
• Report suspicious activity and violations of campus policy
• Respond to guest conflicts, medical situations, and other incidents
• Provide crowd management and assist with crowd movement
• Secure locations and prohibit access to unauthorized individuals
• Challenge unauthorized personnel in restricted areas
• Follow established code of conduct and safety procedures
• Provide exceptional service to all patrons
• Performs regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
• Complete detailed reports on activity during shift
• Complete Written Incident reports
• Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
• Operate and monitor computerized fire alarm system and surveillance camera
• Operate company vehicle to transports employees or patrons around campus
• Take appropriate action in the event of an emergency

QUALIFICATIONS

• Surveillance (CCTV) Skills, preferred but not required
• Working knowledge of Security and Public Safety functions
• Customer Service Techniques
• Fire Alarm System
• Basic Knowledge of Microsoft Office Applications
• Must be able to use a Two-Way radio at all times
• Must maintain a professional appearance at all times
• Must be able to keep information confidential
• Valid State driver’s License
• Must be able to pass Background check
• Required upon hire or within 120 days of hire if not certified
• NIMSICS100
• NIMSICS700
• CPR, First Aid, AED (maintain through employment)
• Obtain security license under the Ohio Department of Public Safety (maintain through employment)

EDUCATION AND/OR EXPERIENCE

Previous experience as a Security officer. Law enforcement, Military, Fire, or Emergency Medical Service background preferred; but not required.

SKILLS AND ABILITIES

Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.

PHYSICAL DEMANDS

• This position requires mobility.
• Position requires prolonged periods of standing on, and walking.
• Ability to go up and down stairs.
• Occasional bending and stooping.
• Frequent talking and hearing.
• Ability to lift to fifty pounds.
• Indoor and outdoor environment with exposure to loud noise, heat, and cold.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.