Convention Center Event Security Staff

asmglobal; Worcester (MA); On-site; USD 22,000 - 26,000; Full time

Job summary

Legends Global is seeking a Venue Security Associate to manage crowd control and ensure guest safety at our Worcester, MA venue. Responsibilities include security screening, bag checks, ID/ticket verification, seating assistance and rapid response to incidents.

The role requires a high school diploma or GED, excellent customer service, strong communication skills, and the ability to work flexible day, evening, overnight, weekend and holiday shifts. Must be 18+, fluent in English, and presentable.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication skills.
• Ability to work with minimal supervision and handle crowd situations.

Responsibilities

• Bag checking to ensure no contraband is permitted in the venue.
• Security screening via pat downs, the use of walk-through metal detectors or wand screening.
• Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance.
• Ensuring patrons do not enter non-public areas.
• Directs and interacts with the public, fellow employees and management.
• Assist with seating and directions as required.
• Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations.
• Observe, detect, correct and report any unsafe conditions on the premises.
• Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies.
• Works independently, and judges and assesses situations for immediate response within the guidelines of the facility.
• Provide for written witness report as required.

Skills

Customer service

Communication skills

English language skills

Independent work

Professional appearance

Flexible hours

Minimum age 18

Education

High school diploma or GED

Job description

This position is responsible for crowd management at the facility. This may include security screenings, ticket taking, ushering, access control, emergency response, ensuring the safety of guests, enforcing venue policies, ensuring the safety of 3rd party property and other duties as assigned.

POSITION RESPONSIBILITIES

• Bag checking to ensure no contraband is permitted in the venue
• Security screening via pat downs, the use of walk-through metal detectors or wand screening
• Ensuring patrons entering the venue have a valid ID or ticket for gaining admittance
• Ensuring patrons do not enter non-public areas
• Directs and interacts with the public, fellow employees and management
• Assist with seating and directions as required
• Follows emergency protocols in the case of medical, fire, active shooter, evacuation or other emergency situations
• Observe, detect, correct and report any unsafe conditions on the premises
• Appropriately deal with customer complaints, patrons negatively impacting other attendees and/or patrons not conforming to venue policies
• Works independently, and judges and assesses situations for immediate response within the guidelines of the facility
• Provide for written witness report as required

SUPERVISORY RESPONSIBILITIES

None

EDUCATION AND EXPERIENCE

High school diploma or GED required

SKILLS AND ABILITIES

• Ability to work with minimal supervision
• Strong customer service skills
• Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
• Professional presentation, appearance and work ethic
• Ability to work flexible hours including daytime, evening, overnight, weekends and holidays, as needed
• Must be able to speak, read and write English
• Must be at least 18 years old

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position will require a large amount of standing, walking, climbing, and stooping. Position requires work in both indoor and outdoor settings. This position may be subjected to adverse conditions, including contact from hostile people.

HOURLY RATE

$16.80

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages W omen, Minorities, Individuals with Disabilities and protected Veterans to apply. V EVRAA Federal Contractor