Controls Engineer Technical Support (Nights)

Kion Group AG; Grand Rapids (MI); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Career development

Competitive compensation

Pay transparency

Global opportunities

Job summary

Dematic Corp. in Grand Rapids, MI, seeks a Controls Engineer to support customers remotely with schematics and PLC logic. You will diagnose and isolate issues in semi-complex systems that combine hardware and software, traveling 20-30% to customer sites as needed.

The role requires a Bachelor's degree and 2+ years of customer service support, with hands-on experience in Allen Bradley Logix PLC. Siemens and Modicon PLC exposure is a plus, reflecting a broad controls environment.

Qualifications

• Bachelor's Degree required.
• 2+ years' experience in a related field providing customer service support.
• Experience with Allen Bradley Logix PLC controls platforms.

Responsibilities

• Supports semi-complex systems that integrate hardware and software.
• Troubleshoots schematics and PLC logic to identify and isolate issues for customers.
• Provides troubleshooting expertise to Dematic's customers and recommends productivity improvements.

Skills

Allen Bradley Logix PLC

PLC troubleshooting

Customer service

Education

Bachelor's Degree

Tools

Siemens PLC

Modicon PLC

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.

We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $ to $ an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications

What You Will do in This Role:

• Participates in the support of semi-complex systems that integrate hardware and software.
• Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
• Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
• Provides troubleshooting expertise to Dematic's customers
• Travel between 20-30% to different customer locations which may include weekends and overtime

What We are Looking For:

• Bachelor's Degree
• 2+ year's experience in a related field providing Customer Service Support
• Experience with Allen Bradley Logix PLC controls platforms
• Experience with controls hardware troubleshooting
• Siemens and Modicon PLC experience a plus

Company Overview

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide – wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future‑ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state‑of‑the‑art automation technology and AI‑supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.