Controls Engineer Technical Support - Night Shift

Dematic; Dallas (TX); On-site; USD 53,000 - 113,000; Full time

Benefits offered by this job

Career Development

Competitive Pay

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. seeks a Controls Engineer Technical Support for the Night Shift to actively assist customers with hardware/software issues and ensure flawless system performance in the material handling industry.

You will troubleshoot, diagnose, and resolve semi-complex control problems, work with Allen-Bradley and Schneider PLCs, and travel to client sites up to 30% of the time, including weekends as needed.

Qualifications

• Bachelor's Degree in a related field or equivalent experience.
• 1+ years' experience in Customer Service Support.
• Experience with Allen-Bradley and Schneider PLC controls.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.

Responsibilities

• Support semi-complex systems that integrate hardware and software.
• Assist with semi-complex material specification and schematic troubleshooting.
• Provide follow-up on issues and recommendations.
• Offer outstanding troubleshooting expertise to customers.
• Travel 20-30% to customer locations, including weekends/overtime.

Skills

Customer service mindset

Verbal communication

Written communication

Independent yet collaborative

Education

Bachelor's degree or equivalent

Tools

Allen-Bradley PLC

Schneider PLC

Job description

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Learn More Here:

https://www.dematic.com/en-us/about/careers/what-we-offer

The base pay range for this role is estimated to be $53,000 - $113,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Join Dematic Corp. as a Controls Engineer Technical Support - Night Shift and be part of a team that is driven to achieve world-class results! This role offers the outstanding opportunity to work directly with customers, helping them navigate and resolve technical issues with precision and expertise. Your contribution will be essential in ensuring flawless performance of our systems, making a real difference in the material handling industry.

What You Will Do In This Role:

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

What We Are Looking For:

• Bachelor's Degree in a related field or equivalent experience.
• 1+ year's experience in a related field providing Customer Service Support.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong Customer Service mentality.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Dematic Corp. values inclusiveness and collaboration. Ambitious individuals with technical skills and customer focus are encouraged to join us.

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