Casino Software Support Specialist

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Las Vegas (NV)

On-site

USD 52,000 - 75,000

Full time

8 days ago

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Job summary

Aristocrat is seeking a dedicated technical support specialist in Las Vegas to assist casinos using Aristocrat software. You will respond to phone calls, monitor cases, and ensure first-call resolution while training customers and maintaining SLA adherence.

The role emphasizes troubleshooting, software/hardware support, and reading T-SQL queries, with eligibility for gaming licenses and the potential for shift flexibility. Experience in casino tech support is a plus.

Qualifications

Minimum of 1 year supporting and troubleshooting hardware and software.
Minimum of 1 year experience in a customer support environment.
Ability to pass extensive background check for gaming licenses.
Ability to work day, swing, and weekend shifts, if needed.
Read, write, speak and understand English.

Responsibilities

Provide technical support to casinos operating Aristocrat software solutions.
Answer calls routed to the phone queue.
Monitor the case tracking system for new cases.
Ensure accurate and efficient first-call resolution or escalate issues to the proper internal group.
Solve application issues and questions.
Reinforce SLAs with internal and external customers.
Provide customer training on Aristocrat software.
Troubleshoot front-end application issues with teammates.