Control Room Operator - Gaming Systems & Customer Support

Aristocrat Interactive; Lansing (MI); On-site; USD 42,000 - 65,000; Full time

Job summary

Aristocrat is seeking a dedicated Control Room Operator in Lansing, MI to guarantee seamless gaming system operations and deliver an outstanding customer experience. You will monitor system status, perform routine manual tasks, log daily activities, and collaborate with the Delivery and Control Room Manager to keep operations running smoothly.

The ideal candidate has a High School diploma or equivalent, strong data reporting skills, excellent communication, and a proactive, detail-oriented

Qualifications

• A High School Diploma or equivalent experience is required.
• Proficiency with computer systems and applications.
• Experience in data reporting and a proven attention to detail.
• Prior experience working as a control room operator or in a similar position.
• Highly developed verbal, interpersonal, and written communication skills.
• Positive attitude with the ability to sustain a friendly, professional, and courteous demeanor.
• Demonstrated ability to make thoughtful decisions and exercise discretion in the absence of management.
• Strong organizational and time-management skills.
• Excellent grammatical, typing, and data entry skills with an emphasis on accuracy.
• Dedication to maintaining company standards and values.
• Outstanding customer service skills and the ability to follow detailed protocols.

Responsibilities

• Track the status and soundness of the gaming systems, guaranteeing seamless functionality.
• Complete manual activities in the gaming systems application according to system directives.
• Prepare and report daily activities and incidents promptly and accurately.
• Meet monthly performance goals for accuracy, quality, efficiency, and important metrics.
• Record activities and archive daily logs meticulously.
• Handle all job duties in strict adherence to company policies and procedures.
• Participate in testing and provide insightful feedback on system and equipment performance.
• Open production tickets for any system issues and ensure timely resolution.
• Maintain confidentiality of all information and uphold the things we value.
• Stay current on new developments and procedures regarding protocols.
• Collaborate effectively with the Delivery and Control Room Manager to ensure seamless operations.
• Provide outstanding customer support and address client concerns promptly.

Skills

Data reporting

Attention to detail

Verbal communication

Written communication

Data entry

Customer service

Time management

Control room experience

Technical proficiency

Education

High School Diploma or equivalent

Job description

Aristocrat is seeking a dedicated Control Room Operator in Lansing, MI to guarantee seamless gaming system operations and deliver an outstanding customer experience. You will monitor system status, perform routine manual tasks, log daily activities, and collaborate with the Delivery and Control Room Manager to keep operations running smoothly.

The ideal candidate has a High School diploma or equivalent, strong data reporting skills, excellent communication, and a proactive, detail-oriented