Control Room Operator

GamblingCareers.com; Lansing (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Aristocrat in Lansing, MI is seeking a Control Room Operator to ensure seamless gaming systems operation and deliver excellent customer experience.

You will monitor status, perform manual system activities, report incidents, and maintain logs, while adhering to policies. You will work with Delivery and Control Room Manager to keep operations smooth.

Qualifications

• High School diploma or equivalent required.
• Proficiency with computer systems and applications.
• Experience in data reporting and strong attention to detail.
• Prior experience as a control room operator or similar role.
• Strong verbal, interpersonal, and written communication skills.
• Positive, professional demeanor.
• Good decision-making and discretion when management is absent.
• Excellent organizational and time-management abilities.
• Accurate typing and data entry skills.

Responsibilities

• Monitor and ensure seamless operation of gaming systems.
• Perform manual activities in gaming applications per directives.
• Prepare and report daily activities and incidents promptly.
• Meet monthly performance goals for accuracy and efficiency.
• Record and archive daily logs.
• Open production tickets for system issues and follow up.
• Collaborate with Delivery and Control Room Manager for smooth operations.
• Provide outstanding customer support to clients.

Skills

Attention to detail

Communication skills

Time management

Customer service

Decision making

Organizational skills

Typing / data entry

Team collaboration

Education

High School Diploma or equivalent

Tools

Computer systems / applications

Job description

At Aristocrat, we focus on delivering happiness to life through the power of play. Our mission motivates us to innovate, collaborate, and sustain the highest standards in gaming content and technology. As a Control Room Operator, you will be essential in guaranteeing the seamless functioning of our gaming systems, supporting an outstanding customer experience. This is your opportunity to join a world-class team that prioritizes inclusion, excellence, and ambition. Join us in Lansing, MI, and be part of a company that thrives on creativity, integrity, and success!

What You'll Do

• Track the status and soundness of the gaming systems, guaranteeing seamless functionality.
• Complete manual activities in the gaming systems application according to system directives.
• Prepare and report daily activities and incidents promptly and accurately.
• Meet monthly performance goals for accuracy, quality, efficiency, and important metrics.
• Record activities and archive daily logs meticulously.
• Handle all job duties in strict adherence to company policies and procedures.
• Participate in testing and provide insightful feedback on system and equipment performance.
• Open production tickets for any system issues and ensure timely resolution.
• Maintain confidentiality of all information and uphold the things we value.
• Stay current on new developments and procedures regarding protocols.
• Collaborate effectively with the Delivery and Control Room Manager to ensure seamless operations.
• Provide outstanding customer support and address client concerns promptly.

What We're Looking For

• A High School Diploma or equivalent experience is required.
• Proficiency with computer systems and applications.
• Experience in data reporting and a proven attention to detail.
• Prior experience working as a control room operator or in a similar position.
• Highly developed verbal, interpersonal, and written communication skills.
• Positive attitude with the ability to sustain a friendly, professional, and courteous demeanor.
• Demonstrated ability to make thoughtful decisions and exercise discretion in the absence of management.
• Strong organizational and time-management skills.
• Excellent grammatical, typing, and data entry skills with an emphasis on accuracy.
• Dedication to maintaining company standards and values.
• Outstanding customer service skills and the ability to follow detailed protocols.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.