Control Room Operator

Aristocrat Gaming; Town of Lansing (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Aristocrat Gaming in Lansing, MI is seeking a Control Room Operator to monitor gaming systems, perform manual system activities, and report incidents daily. The role emphasizes accuracy, confidentiality, and timely response, with collaboration across teams.

You will prepare logs, meet performance targets, and contribute to system testing and issue resolution while maintaining a professional, customer-focused approach in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience with computer systems and data reporting.
• Strong attention to detail and accuracy.
• Prior control room or similar experience preferred.
• Excellent written, verbal and interpersonal communication.
• Customer service oriented with professional demeanor.
• Ability to follow detailed protocols and make thoughtful decisions.
• Strong organizational and time-management skills.

Responsibilities

• Track status and soundness of gaming systems for seamless function.
• Complete manual activities in the gaming systems application as directed.
• Prepare and report daily activities and incidents promptly.
• Meet monthly goals for accuracy, quality, and efficiency.
• Maintain daily logs and archive activities meticulously.
• Handle duties in alignment with company policies and procedures.
• Participate in testing and provide feedback on performance.
• Open production tickets for system issues and drive resolution.
• Maintain confidentiality and uphold company values.
• Stay current on new developments and procedures.
• Collaborate with Delivery and Control Room Manager for operations.
• Provide outstanding customer support to address client concerns.

Skills

Computer systems

Data reporting

Attention to detail

Decision making

Time management

Verbal & written communication

Customer service

Standards & protocols

Education

High School Diploma or equivalent

Job description

At Aristocrat, we focus on delivering happiness to life through the power of play. Our mission motivates us to innovate, collaborate, and sustain the highest standards in gaming content and technology. As a Control Room Operator, you will be essential in guaranteeing the seamless functioning of our gaming systems, supporting an outstanding customer experience. This is your opportunity to join a world-class team that prioritizes inclusion, excellence, and ambition. Join us in Lansing, MI, and be part of a company that thrives on creativity, integrity, and success!

What You'll Do

• Track the status and soundness of the gaming systems, guaranteeing seamless functionality.
• Complete manual activities in the gaming systems application according to system directives.
• Prepare and report daily activities and incidents promptly and accurately.
• Meet monthly performance goals for accuracy, quality, efficiency, and important metrics.
• Record activities and archive daily logs meticulously.
• Handle all job duties in strict adherence to company policies and procedures.
• Participate in testing and provide insightful feedback on system and equipment performance.
• Open production tickets for any system issues and ensure timely resolution.
• Maintain confidentiality of all information and uphold the things we value.
• Stay current on new developments and procedures regarding protocols.
• Collaborate effectively with the Delivery and Control Room Manager to ensure seamless operations.
• Provide outstanding customer support and address client concerns promptly.

What We’re Looking For

• A High School Diploma or equivalent experience is required.
• Proficiency with computer systems and applications.
• Experience in data reporting and a proven attention to detail.
• Prior experience working as a control room operator or in a similar position.
• Highly developed verbal, interpersonal, and written communication skills.
• Positive attitude with the ability to sustain a friendly, professional, and courteous demeanor.
• Demonstrated ability to make thoughtful decisions and exercise discretion in the absence of management.
• Strong organizational and time-management skills.
• Excellent grammatical, typing, and data entry skills with an emphasis on accuracy.
• Dedication to maintaining company standards and values.
• Outstanding customer service skills and the ability to follow detailed protocols.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.