Contractor Success Manager — Hybrid, Fintech Growth

Sunlight Financial, LLC; Charlotte (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

401(k) with company match

Growth opportunities

Competitive salary

Job summary

Sunlight Financial is seeking a Partner Success Manager to support our contractor network in Charlotte, NC on a hybrid schedule. You will ensure a seamless loan process, resolve issues quickly, train users, and maintain strong working relationships between contractors and capital providers.

The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for partner success.

Qualifications

• 2+ years of experience in relationship management, account management, customer/partner success, or a related client-facing role.
• Strong verbal and written communication skills, with a professional and empathetic phone and email presence.
• Experience resolving customer or partner complaints with patience, discretion, and sound judgment.
• Comfortable learning and training others on web-based software platforms; portal or fintech experience is a plus.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Experience working in the home improvement industry.
• Experience in financial services or other contractor-facing industries is a plus.

Responsibilities

• Champion contractor success by providing hands-on guidance and support to contractors.
• Partner with Contractors to investigate and resolve borrower complaints in a timely and professional manner.
• Train contractors to use our platform effectively, including onboarding new users and supporting ongoing platform adoption.
• Serve as a responsive point of contact for contractor questions and support requests via phone and email.
• Ensure seamless day-to-day operations between contractors and capital providers, escalating and coordinating cross-functionally as needed.
• Monitor recurring issues or trends in contractor feedback and relay insights to internal teams to support continuous improvement.
• Maintain accurate records of contractor interactions, issue resolution, and complaint outcomes.

Skills

Relationship management

Account management

Customer success

Communication

Training

Job description

Sunlight Financial is seeking a Partner Success Manager to support our contractor network in Charlotte, NC on a hybrid schedule. You will ensure a seamless loan process, resolve issues quickly, train users, and maintain strong working relationships between contractors and capital providers.

The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for partner success.