Contractor Performance & Supply Chain Lead (Remote)

Crawford & Company; United States; Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Crawford & Company in the United States seeks a Contractor Performance Manager to oversee the performance and capacity of its contractor network in building repairs, ensuring KPIs and service levels are met.

You will implement the company’s supply chain strategy, manage projects to delivery, audit contractor performance, and drive improvements while complying with CDM, H&S and client requirements. This is a full-time remote role with regular travel across the region.

Qualifications

• Proven experience in insurance property reinstatement or building repair.
• Experience managing supplier or contractor performance against SLAs and KPIs.
• Knowledge of CDM Regulations 2015, H&S and asbestos regulations applicable to repairs.
• Understanding of FCA conduct requirements in claims: Consumer Duty, DISP, and fair treatment of vulnerable customers.
• Comfortable using data and MI (Excel or similar) to set priorities and show improvement.
• Experience resolving complaints and disputes with contractors and customers.
• Full UK driving licence and ability to travel regionally with overnight stays.

Responsibilities

• Oversee performance and capacity of Contractor Connection’s supplier network to meet KPIs.
• Implement the company’s supply chain strategy and manage projects through to delivery.

Skills

Performance management

Supplier management

Data analysis

Regulatory knowledge

Stakeholder communication

Travel readiness

Tools

Power BI

Job description

Crawford & Company in the United States seeks a Contractor Performance Manager to oversee the performance and capacity of its contractor network in building repairs, ensuring KPIs and service levels are met.

You will implement the company’s supply chain strategy, manage projects to delivery, audit contractor performance, and drive improvements while complying with CDM, H&S and client requirements. This is a full-time remote role with regular travel across the region.