Contractor Network Performance Coach

Crawford & Company; Jacksonville (FL); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Crawford & Company is seeking a Contractor Network Performance Coach in a hybrid role based in Jacksonville, FL. You will coach contractors, analyze performance data, and deliver targeted trainings to improve quality and program outcomes.

The role emphasizes collaboration with teams, client requirements, and business process improvements. Ideal candidates have customer service or claims experience, familiarity with construction/restoration, and strong communication skills.

Qualifications

• Bachelor's degree or equivalent experience in business/management/construction
• Residential Property Insurance training experience preferred
• Exhibits team leadership capabilities
• Familiar with construction, restoration means and methods
• Ability to interpret contract terms and conditions
• Basic construction estimating skills
• Ability to analyze and resolve problems with teamwork
• Strong computer skills in Windows and Office applications
• Excellent communication skills
• Experience collaborating with contractors and clients

Responsibilities

• Provide real time coaching to contractors to address performance trends
• Develop trainings per company policies and client requirements
• Identify training needs and topics with management
• Act as subject matter expert for Contractor Connection processes
• Create performance improvement plans across disciplines
• Develop and maintain knowledge base and FAQs for contractors
• Schedule training sessions for new and existing contractors
• Coordinate with teams to implement training models and timelines
• Maintain training documentation and updates
• Assist internal departments as required
• Uphold Crawford Code of Business Conduct

Skills

Communication skills

Time management

Team leadership

Coaching

Project management

Construction knowledge

Contract terms interpretation

Estimating skills

MS Office (Word, Excel)

Problem solving

Education

Bachelor's degree in business/management/construction

Residential Property Insurance training experience

Tools

Xactimate

Microsoft Word

Microsoft Excel

Property estimate software

Job description

Ready to Help Contractors Reach Their Full Potential?

Be the Coach Behind Performance and Success!

Join Us as Contractor Network Performance Coach - Hybrid Role | Jacksonville, FL

What's in it for you?

• Coach for Success: Partner with contractors to improve performance, enhance quality, and achieve program standards.
• Own the Details: Analyze performance data, identify opportunities for improvement, and deliver targeted training and support.
• Be Essential: Help strengthen our contractor network and ensure exceptional outcomes for clients and customers.

At Crawford, every claim represents a person and a community we help rebuild. As a Contractor Network Performance Coach, your experience in customer service, property insurance or construction, proficiency in Xactimate, and strong communication skills will help drive contractor success and operational excellence.

This is your chance to be part of the One Crawford family-where your work makes a real impact.

Ready to coach, inspire, and help contractors perform at their best?

• Bachelor's degree in business administration, management, construction or a related discipline; or an equivalent combination of experience.
• Minimum 1 year training, coaching and/or leadership experience
• Minimum 1 year Project Management experience preferred
• Residential Property Insurance training experience preferred
• Exhibits team leadership capabilities
• Familiar with residential and commercial construction, restoration means and methods
• Ability to interpret contract terms and conditions
• Basic construction estimating skills
• Ability to review completed work and determine conformance with contract requirements and standard business practices
• Ability to analyze and resolve problems while maintaining a spirit of cooperation and teamwork
• Highly proficient and advanced computer skills, Windows, Microsoft Word, Excel, and working knowledge of property estimate software programs
• Excellent written, verbal and oral communication skills
• Excellent attention to detail; organizational and interpersonal skills
• Demonstrated ability to manage multiple projects or contractors concurrently under minimal supervision
• Tact and diplomacy
• Highly objective decision making style based on facts, not intuition
• Confident and decisive in reaching conclusions and determinations
• Strong relationship/team building skills
• Strong time management abilities
• Previous experience in the construction industry. Insurance property loss adjusting experience helpful.
• Will have frequent interaction with contractors and clients.

• The Contractor Network Performance Coach provides real time coaching on ways to overcome identified performance trends, teach contractors how to effectively utilize business tools to become more efficient and make recommendations on ways current processes may be improved to gain efficiencies.
• Coaching and Development:
  • Coach contractors and conduct educational trainings per company policies and client requirements to address identified trends.
  • Provide real time coaching and feedback to contractors based on contractor performance.
  • Work with management to determine training needs and training topics.
  • Subject matter expert for Contractor Connection processes and program requirements
  • Create performance improvement plans touching multiple disciplines within the organization.
  • Provide feedback and recommendations for formal training development.
  • Address training related questions and queries from contractors.
  • Coordinate with team members to develop and implement training models.
  • Determine training timelines and develop training content.
  • Maintain training documentations and make updates as per business needs.
  • Develop best practices to improve training quality.
  • Develop and maintain knowledge base and FAQs for contractors.
  • Schedules contractor staff training sessions for new and existing contractors where required.
  • Acts as change agent and facilitator of managing change initiatives.
  • Assists all internal departments where required.
• Reporting & Analysis:
  • Provide data review, analysis and monthly reporting of individual contractor and District performance results.
  • Identify skill gaps for performance improvement and recommend final decisions regarding contractor status within network (i.e. suspension, terminations, etc.).
  • Make recommendations on process improvements that will gain efficiencies and reduce cycle times.
  • Identify opportunities with existing processes and recommends process improvement measures.
  • Create feedback loop between Network Performance Management team and contractor for ongoing performance monitoring.
  • Participates in special projects or other assignments as directed.
  • Upholds the Crawford Code of Business Conduct at all times.