Hybrid Contractor Performance Coach

Crawford & Company; Jacksonville (FL); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Crawford & Company is seeking a Contractor Network Performance Coach in a hybrid role based in Jacksonville, FL. You will coach contractors, analyze performance data, and deliver targeted trainings to improve quality and program outcomes.

The role emphasizes collaboration with teams, client requirements, and business process improvements. Ideal candidates have customer service or claims experience, familiarity with construction/restoration, and strong communication skills.

Qualifications

• Bachelor's degree or equivalent experience in business/management/construction
• Residential Property Insurance training experience preferred
• Exhibits team leadership capabilities
• Familiar with construction, restoration means and methods
• Ability to interpret contract terms and conditions
• Basic construction estimating skills
• Ability to analyze and resolve problems with teamwork
• Strong computer skills in Windows and Office applications
• Excellent communication skills
• Experience collaborating with contractors and clients

Responsibilities

• Provide real time coaching to contractors to address performance trends
• Develop trainings per company policies and client requirements
• Identify training needs and topics with management
• Act as subject matter expert for Contractor Connection processes
• Create performance improvement plans across disciplines
• Develop and maintain knowledge base and FAQs for contractors
• Schedule training sessions for new and existing contractors
• Coordinate with teams to implement training models and timelines
• Maintain training documentation and updates
• Assist internal departments as required
• Uphold Crawford Code of Business Conduct

Skills

Communication skills

Time management

Team leadership

Coaching

Project management

Construction knowledge

Contract terms interpretation

Estimating skills

MS Office (Word, Excel)

Problem solving

Education

Bachelor's degree in business/management/construction

Residential Property Insurance training experience

Tools

Xactimate

Microsoft Word

Microsoft Excel

Property estimate software

Job description

Crawford & Company is seeking a Contractor Network Performance Coach in a hybrid role based in Jacksonville, FL. You will coach contractors, analyze performance data, and deliver targeted trainings to improve quality and program outcomes.

The role emphasizes collaboration with teams, client requirements, and business process improvements. Ideal candidates have customer service or claims experience, familiarity with construction/restoration, and strong communication skills.