Contractor Performance Manager

Crawford & Company; United States; Remote; USD 85,000 - 130,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Crawford & Company in the United States seeks a Contractor Performance Manager to oversee the performance and capacity of its contractor network in building repairs, ensuring KPIs and service levels are met.

You will implement the company’s supply chain strategy, manage projects to delivery, audit contractor performance, and drive improvements while complying with CDM, H&S and client requirements. This is a full-time remote role with regular travel across the region.

Qualifications

• Proven experience in insurance property reinstatement or building repair.
• Experience managing supplier or contractor performance against SLAs and KPIs.
• Knowledge of CDM Regulations 2015, H&S and asbestos regulations applicable to repairs.
• Understanding of FCA conduct requirements in claims: Consumer Duty, DISP, and fair treatment of vulnerable customers.
• Comfortable using data and MI (Excel or similar) to set priorities and show improvement.
• Experience resolving complaints and disputes with contractors and customers.
• Full UK driving licence and ability to travel regionally with overnight stays.

Responsibilities

• Oversee performance and capacity of Contractor Connection’s supplier network to meet KPIs.
• Implement the company’s supply chain strategy and manage projects through to delivery.

Skills

Performance management

Supplier management

Data analysis

Regulatory knowledge

Stakeholder communication

Travel readiness

Tools

Power BI

Job description

Contractor Performance Manager

Company: Crawford & Company

Hours: Full-time

Working pattern: Remote

Job type: Permanent

Posting date: 9 Nov 2026

Closing date: 9 Dec 2026

Summary

This role is to manage the performance and capacity of Contractor Connection’s supply chain of building contractors and other suppliers to meet or exceed key performance metrics.

To implement the company’s supply chain strategy delivering against the necessary quality, service level, cost and other objectives and to manage agreed projects through to delivery.

Essential requirements

EssentialProven experience in insurance property reinstatement or building repair. That could be managed repair, contractor-side, loss adjusting or a claims supply chain. I'd merge your two \"reinstatement\" lines into this one.Experience managing supplier or contractor performance against SLAs and KPIs, including audits, improvement plans and holding difficult performance conversations.Working knowledge of CDM Regulations 2015, H&S and asbestos regulations as they apply to domestic and commercial repairs.Understanding of FCA conduct requirements in claims: Consumer Duty, complaints handling (DISP) and fair treatment of vulnerable customers.Comfortable using data and MI (Excel or similar) to set priorities and show improvement.Experience resolving complaints and disputes with contractors and customers.Behaves in a strong customer focussed way at all times to develop and maintain Member partnerships and client relationshipsFull UK driving licence, and able to travel regularly across the region with occasional overnight stays.DesirableCIOB or RICS membership, or working towards itCII (e.g. Cert CII) or CILA qualificationExperience recruiting and onboarding contractors, including vetting and compliance checksExperience responding to surge events like flood, storm or freeze, and scaling capacity quicklyAbility to validate scopes and costs, e.g. schedules of rates or estimatingSite safety qualification such as SMSTS, SSSTS, IOSH or NEBOSHKnowledge of the UK claims market and insurer client expectationsExperience with claims or job management systems and MI tools like Power BIExisting knowledge of the contractor market in the region

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.