Commercial and HNW Loss Adjuster

Crawford & Company; United States; Remote; GBP 55,000 - 90,000; Full time

Job summary

Crawford & Company is seeking a High Net Worth Commercial and/or Domestic Loss Adjuster in the United Kingdom. You’ll be assigned your own region and a mixed property claims portfolio, from minor damage to catastrophic events.

The role is home based with regular regional travel and occasional overnight stays depending on location. You should have experience in loss adjusting, preferably HNW or complex high value claims, and possess ACII or CILA qualifications or equivalent.

Qualifications

• Experience in Loss Adjusting, HNW or complex high value claims handling.
• ACII or CILA qualification preferred or equivalent experience.
• Knowledge of FCA procedures and TCF initiatives.
• Extensive knowledge of the insurance market.
• Strong technical knowledge within the adjusting arena.
• Understanding of client SLA compliance, productivity and quality requirements.
• Experience using scoping tools.
• Full UK driving licence.

Responsibilities

• Support a mixed caseload of property claims up to £100k and settle them where possible.
• Build and maintain client relationships; manage SLAs and KPIs.
• Collaborate with Casualty, Major & Complex Loss, Contractor Connections and Legal teams as needed.
• Investigate claims to establish facts and policy details, driving swift, fair settlements.

Skills

Loss adjusting

HNW knowledge

Client SLA/KPI management

UK driving licence

Education

ACII/CILA

Job description

Job Description

Our Property Claims Solutions Team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a High Net Worth Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Job Description

Our Property Claims Solutions Team are at the heart of our business: Managing property claims ranging from minor damage to major to catastrophic events. As a High Net Worth Commercial and/or Domestic Loss Adjuster, you’ll be assigned your own region and mixed claims portfolio. The role will be home based with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity so it’s essential that you’ll put yourself in the shoes of the customer, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details and work towards a resolution. Client relationships will be key, through management and delivery of SLA's and KPI’s, in addition to proactive Client and Broker interaction to assist in efficient claims handling and business development opportunities. You’ll also be liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, Contractor Connections and Legal depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and information as required. You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible recognising the unique circumstances of HNW property claims.

Essential

QUALIFICATIONS

We’re looking for talent: Experienced Adjusters who enjoy providing solutions. Previous Loss Adjusting, HNW or complex high value Claims Handling experience is essential for this role. Additionally, we’d like you to have/be:

• ACII or CILA qualified, however candidate who are qualified by experience are just as welcome to apply, however we do seek candidates with commitment to achieve their personal qualifications
• Knowledge and understanding of FCA procedures and TCF initiatives
• Extensive knowledge of the insurance market
• Strong technical knowledge within the adjusting arena
• Understanding of Client SLA compliance/productivity/quality requirements
• Experience using scoping tools
• Full UK driving licence

Desirable

• Good negotiation skills and managing sensitive discussions
• To understand what matters to the customer and to put this first
• Exceptional communication and interpersonal skills, with the ability to build trust quickly
• Good IT skills, with a keen eye for detail
• Flexibility in travelling

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities. With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford. In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

About

Consciousness

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.

If you have an accommodation need, please email [e-mail] as soon as possible to make any reasonable adjustments.