Contractor & Customer Operations Administrator

Backyard Products; Elgin (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Growth opportunities in a nationwide公司

Collaborative and supportive work环境

Job summary

Backyard Products is seeking an Administrative Assistant to support field operations, contractor coordination, and daily customer service tasks. You will help ensure a smooth installation experience for independent contractors and customers, handling schedule coordination, order processing, and communication across teams.

The role requires excellent communication and organizational abilities, multitasking in a dynamic environment, and familiarity with CRM or scheduling systems.

Qualifications

• 2+ years of experience in an administrative, customer service, or contractor coordination role.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with CRM or scheduling systems is a plus.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize in a deadline-driven environment.
• Experience working with 1099 contractors or in a field service environment is highly desirable.
• High school diploma needed, associate or bachelor’s degree preferred.

Responsibilities

• Coordinate scheduling and project assignments for 1099 independent contractors.
• Maintain and update contractor documentation (e.g., W-9s, insurance compliance and background checks).
• Communicate job requirements, timelines, and updates to contractors.
• Answer incoming calls and manage customer expectations professionally and effectively.
• Create and process customer orders, work orders, and invoices accurately.
• Schedule installations and coordinate fulfillment between customers, contractors, and internal teams.
• Handle purchasing supplies and materials related to projects and office needs.
• Maintain accurate records of customer interactions, service issues, and resolution steps with our Salesforce CRM system.

Skills

Strong communication skills

Multitasking

Organizational skills

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office Suite

Salesforce CRM

Job description

Backyard Products is seeking an Administrative Assistant to support field operations, contractor coordination, and daily customer service tasks. You will help ensure a smooth installation experience for independent contractors and customers, handling schedule coordination, order processing, and communication across teams.

The role requires excellent communication and organizational abilities, multitasking in a dynamic environment, and familiarity with CRM or scheduling systems.