Contracted Services General Manager — Operations Leader

Aramark Correctional Services; Emmitsburg (MD); On-site; USD 92,000 - 120,000; Full time

Benefits offered by this job

401(k)

Comprehensive benefits

Parental leave

Disability coverage

Work-life resources

Job summary

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client, typically generating $2-15M+ in revenue. You will lead a team, build client relationships, and drive financial performance while maintaining safety standards.

You will oversee operations across food service, facility support, custodial services, retail, lodging, and transportation as applicable, and ensure compliance with contractual obligations and company policies.

Qualifications

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Skills

Leadership

Budget management

Client relationship mgmt

Financial acumen

Safety compliance

Contract understanding

Education

Bachelor's degree in Food Service/ Hospitality/ Facilities/ Business Management

Job description

Aramark is seeking a General Manager to plan, manage, and guide multiple contracted services for a client, typically generating $2-15M+ in revenue. You will lead a team, build client relationships, and drive financial performance while maintaining safety standards.

You will oversee operations across food service, facility support, custodial services, retail, lodging, and transportation as applicable, and ensure compliance with contractual obligations and company policies.