Contract-to-Hire: Supply Chain Customer Service Specialist

Insight Global (United States); Philadelphia (Philadelphia County); On-site; USD 30,000 - 41,000; Full time

Job summary

Insight Global is seeking a Supply Chain Customer Service Associate for a 6-month contract to hire in Center City, Philadelphia. The role is onsite, Monday through Friday, with a pay range of $22-$30 per hour based on experience.

You will handle inquiries from internal and external stakeholders, manage tickets, and ensure timely, accurate guidance and responses to support supply chain operations. The ideal candidate is a recent graduate with strong communication skills, problem solving, and

Qualifications

• Open to recent graduates with customer service experience, including retail, hospitality, or other service-based environments.
• Great communication skills and ability to work in a fast-paced environment.
• High School Diploma/GED and 2 years in customer service-related roles
• Proficiency in customer service ticketing tools and software
• Strong problem-solving abilities and a proactive approach to addressing customer issues
• Excellent communication and interpersonal skills to engage effectively with customers.
• High attention to detail and accuracy in maintaining customer service materials

Responsibilities

• Respond to internal and external supply chain stakeholder inquiries using a ticketing tool.
• Address customer questions, concerns, and issues with clear solutions.
• Escalate or triage tickets to appropriate departments.
• Provide exceptional customer service, building relationships with users, suppliers, and stakeholders.
• Follow standard procedures to ensure consistency and efficiency in handling requests.
• Adhere to SLAs for response and resolution times.
• Monitor ticket progress and report delays, proposing solutions.
• Support development of customer service materials including knowledge articles, how-to guides, and FAQs.
• Ensure materials are current and easily accessible to customers.
• Communicate training materials and schedules to stakeholders and obtain buy-in.
• Keep stakeholders informed of training content and objectives.
• Gather feedback to improve training programs.
• Maintain understanding of supply chain operations and changes to provide accurate information.

Skills

Communication skills

Problem-solving

Interpersonal skills

Attention to detail

Fast-paced environment

Education

High School Diploma/GED

Tools

Ticketing tools

Job description

Insight Global is seeking a Supply Chain Customer Service Associate for a 6-month contract to hire in Center City, Philadelphia. The role is onsite, Monday through Friday, with a pay range of $22-$30 per hour based on experience.

You will handle inquiries from internal and external stakeholders, manage tickets, and ensure timely, accurate guidance and responses to support supply chain operations. The ideal candidate is a recent graduate with strong communication skills, problem solving, and