Supply Chain Analyst

Kforce Inc; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Job summary

Kforce has a client in Philadelphia, PA seeking a Supply Chain Customer Service Associate for a direct-hire, onsite position. The role supports internal and external supply chain stakeholders, handling inquiries about purchase orders, requisitions, contracts, and deliveries with a focus on accuracy and customer service.

You will manage tickets, meet SLAs, collaborate across departments, help improve knowledge articles, and build strong relationships with clinicians, suppliers, and business

Qualifications

• 2–4 years of customer service experience in supply chain, procurement, logistics, healthcare, or related field.
• Strong written and verbal communication skills.
• Excellent customer service, problem-solving, and organizational abilities.
• Ability to manage multiple requests and priorities while meeting established response deadlines.
• Comfortable working cross-functionally with internal stakeholders and external suppliers.
• Experience with ticketing or service management systems is preferred.
• Familiarity with purchase orders, requisitions, procurement, contracts, deliveries, or supply chain processes is a plus.

Responsibilities

• Manage and respond to supply chain customer inquiries through a ticketing system, ensuring timely and accurate resolution
• Support stakeholders with questions related to purchase orders, requisitions, contracts, new item requests, and deliveries
• Triage and elevate requests to the appropriate supply chain department or team when additional support is required
• Provide a high level of customer service to clinicians, suppliers, internal customers, and business partners
• Monitor open tickets and follow established SLAs for response and resolution times
• Follow established processes to ensure consistency, accuracy, and efficiency
• Build strong relationships with supply chain customers and collaborate across departments to resolve issues
• Assist with the development and maintenance of knowledge articles, guides, and other support documentation
• Identify recurring questions or issues and help improve supply chain customer service processes

Skills

Customer service

Communication

Problem-solving

Organizational skills

Time management

Ticketing system experience

Tools

Ticketing system

Job description

Responsibilities

Kforce has a client that is seeking a Supply Chain Analyst in Philadelphia, PA for a direct hire onsite position, 5 days per week. They are looking for local candidates to the Philadelphia market only. Summary: We are seeking a Supply Chain Customer Service Associate to support internal and external supply chain stakeholders within a fast-paced environment. This position serves as a key point of contact for supply chain inquiries and helps ensure requests are handled efficiently, accurately, and with a high level of customer service. The role will support questions and requests involving new items, contracts, requisitions, purchase orders, deliveries, and other supply chain activities, while ensuring inquiries are routed to the appropriate teams when needed.

• Manage and respond to supply chain customer inquiries through a ticketing system, ensuring timely and accurate resolution
• Support stakeholders with questions related to purchase orders, requisitions, contracts, new item requests, and deliveries
• Triage and elevate requests to the appropriate supply chain department or team when additional support is required
• Provide a high level of customer service to a variety of stakeholders, including clinicians, suppliers, internal customers, and business partners
• Monitor open tickets and follow established Service Level Agreements (SLAs) for response and resolution times
• Follow established processes and procedures to ensure consistency, accuracy, and efficiency
• Build strong relationships with supply chain customers and collaborate across departments to resolve issues
• Assist with the development and maintenance of knowledge articles, guides, and other support documentation
• Identify recurring questions or issues and help improve supply chain customer service processes

Requirements

• 2-4 years of customer service experience, with experience in supply chain, procurement, logistics, healthcare, or a related environment preferred
• Strong written and verbal communication skills
• Excellent customer service, problem-solving, and organizational abilities
• Ability to manage multiple requests and priorities while meeting established response deadlines
• Comfortable working cross-functionally with both internal stakeholders and external suppliers
• Experience working with ticketing or service management systems is preferred
• Familiarity with purchase orders, requisitions, procurement, contracts, deliveries, or supply chain processes is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.