Onsite Philly Supply Chain Analyst - Customer Service

Kforce Inc; Philadelphia (Philadelphia County); On-site; USD 65,000 - 85,000; Full time

Job summary

Kforce has a client in Philadelphia, PA seeking a Supply Chain Customer Service Associate for a direct-hire, onsite position. The role supports internal and external supply chain stakeholders, handling inquiries about purchase orders, requisitions, contracts, and deliveries with a focus on accuracy and customer service.

You will manage tickets, meet SLAs, collaborate across departments, help improve knowledge articles, and build strong relationships with clinicians, suppliers, and business

Qualifications

• 2–4 years of customer service experience in supply chain, procurement, logistics, healthcare, or related field.
• Strong written and verbal communication skills.
• Excellent customer service, problem-solving, and organizational abilities.
• Ability to manage multiple requests and priorities while meeting established response deadlines.
• Comfortable working cross-functionally with internal stakeholders and external suppliers.
• Experience with ticketing or service management systems is preferred.
• Familiarity with purchase orders, requisitions, procurement, contracts, deliveries, or supply chain processes is a plus.

Responsibilities

• Manage and respond to supply chain customer inquiries through a ticketing system, ensuring timely and accurate resolution
• Support stakeholders with questions related to purchase orders, requisitions, contracts, new item requests, and deliveries
• Triage and elevate requests to the appropriate supply chain department or team when additional support is required
• Provide a high level of customer service to clinicians, suppliers, internal customers, and business partners
• Monitor open tickets and follow established SLAs for response and resolution times
• Follow established processes to ensure consistency, accuracy, and efficiency
• Build strong relationships with supply chain customers and collaborate across departments to resolve issues
• Assist with the development and maintenance of knowledge articles, guides, and other support documentation
• Identify recurring questions or issues and help improve supply chain customer service processes

Skills

Customer service

Communication

Problem-solving

Organizational skills

Time management

Ticketing system experience

Tools

Ticketing system

Job description

Kforce has a client in Philadelphia, PA seeking a Supply Chain Customer Service Associate for a direct-hire, onsite position. The role supports internal and external supply chain stakeholders, handling inquiries about purchase orders, requisitions, contracts, and deliveries with a focus on accuracy and customer service.

You will manage tickets, meet SLAs, collaborate across departments, help improve knowledge articles, and build strong relationships with clinicians, suppliers, and business