Contract to Hire Call Center Representative

Ultipro; Albuquerque, Northern (NM, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Nusenda Credit Union is seeking a Contract to Hire Call Center Representative to support our member services team in Albuquerque. You will handle member inquiries by phone, navigate basic online and mobile banking, and resolve issues while maintaining compliance with policies.

This 3-month assignment has potential to become a full-time role; the successful candidate will bring 1–3 years of customer service experience, a high school diploma, and strong communication skills.

Qualifications

• One to three years of customer service experience, call center experience preferred.
• High school education or GED.

Responsibilities

• Assist existing and potential members with telephone requests.
• Service members in a call center environment via phone calls.
• Provide quality service on transactions and problem resolution.
• Provide basic guidance for online and mobile banking navigation, including payment portal needs.
• Answer questions regarding services and products to resolve problems.
• Identify opportunities to educate members on appropriate services that align with financial needs.
• Maintain compliance with regulations, policy, controls, and security procedures.

Skills

Customer Service

Communication

Microsoft Office

Problem Solving

Multi-tasking

Education

High School Diploma or GED

Job description

Contract to Hire Call Center Representative

Job Category: Nusenda

Requisition Number: TEMPO004870

Nusenda Credit Union is dedicated to excellent member service, and we pride ourselves as being a top workplace. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

Thank you for your interest in joining the Nusenda team!

Nusenda Credit Union is gearing up for a special project and as a result, our Call Center is seeking contract employees to support! This special project involves enhancing our products provided to members and providing top-notch customer service.

We are on the lookout for member-oriented Contract to Hire Call Center Representatives to join us for a 3-month temporary assignment, with the potential to become a full-time, permanent employee after the 3-month assignment.

What you'll do doing this 3-month period:

• Assist existing and potential members with telephone requests.
• Responsible for servicing members and potential members in a call center environment via phone calls.
• Provide quality service on transactions and problem resolution.
• Provide basic guidance for online and mobile banking navigation, including payment portal needs.
• Answer questions regarding services and products to resolve problems.
• Identify opportunities to educate members on appropriate services that align with financial needs.
• Maintain compliance with regulations, policy, controls, and security procedures.

What you'll need:

• One to three years of customer service experience, call center experience preferred.
• High school education or GED.

Key Skills and Experience:

• Effectively communicate with members appropriately in person, email etc.
• Experience in multi-tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Knowledgeable in Microsoft Office and all internal systems.
• Ability to adapt quickly to change and proactively communicate.

Call Center Hours of operation are:

• Monday-Friday 7:30am-6:00pm
• Saturday 8:00-3:00pm

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.