Contract-to-Billing Process Analyst – Transformation

AEG FUELS; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary package

4 weeks of PTO

6 paid holidays

6% match on 401K

Collaborative and innovative work com

Job summary

AEG Fuels in Miami, FL seeks a junior Business Process Analyst, Contract to Billing (CTB), to support process improvement, documentation of current state, and design of future workflows across the billing lifecycle.

Under the Manager of Business Transformation, CTB, you will map processes, collect requirements, assist with system migrations, and collaborate with Billing, Finance, Operations, and IT to drive efficiency and accuracy.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Information Systems, Industrial Engineering, Operations Management, or related field.
• Basic knowledge of Lean, Six Sigma, BPM, SIPOC, value stream mapping, or root cause analysis methodologies.
• 1–3 years of experience in business analysis, process improvement, billing operations, finance, systems support, or related analytical role.
• Experience documenting business processes, workflows, procedures, or operational requirements.
• Understanding of current state and future state process documentation.
• Ability to create or update process maps, diagrams, workflow diagrams, and SOPs.
• Strong analytical and problem solving skills with ability to identify patterns and gaps.
• Ability to translate business needs into clear, organized documentation.
• General understanding of business systems, workflows, data movements, integrations, and requirements.
• Strong written and verbal communication skills for technical and non-technical stakeholders.
• Proficiency with Excel and data analysis tools.
• Experience with Visio or Lucidchart for process mapping.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Support the review and improvement of end-to-end Contract to Billing processes including contract setup, pricing, billing, adjustments, and reporting.
• Assist with process discovery via stakeholder interviews, workshops, and reviews.
• Gather information from stakeholders to understand current processes across teams and systems.
• Document current state processes with activities, roles, rules, and handoffs.
• Develop future state processes to improve efficiency, accuracy, scalability, and customer experience.
• Create and maintain process maps, diagrams, SOPs, and RACI matrices.
• Identify process gaps, bottlenecks, manual workarounds, and control weaknesses.
• Support root cause analysis related to billing errors and data quality issues.
• Document improvement recommendations and track action items through completion.
• Gather and document business requirements, functional requirements, user stories, and acceptance criteria.
• Translate business needs into clear functional requirements for IT teams.
• Understand system workflows, integrations, and data dependencies to assess impact of changes.
• Support system migrations, integrations, and enhancements through documentation and testing.
• Develop and execute user acceptance testing scenarios and scripts.
• Document defects and track resolutions during UAT.
• Assist with data mapping, validation, and reconciliation during migrations.
• Prepare training materials and process communications.
• Monitor process performance with KPIs and SLAs.
• Participate in post-implementation reviews to capture lessons learned.
• Promote documentation standardization and continuous improvement across Contract to Billing.

Skills

Lean, Six Sigma, BPM basics

Root cause analysis

Process mapping / documenting

Stakeholder interviewing

Analytical thinking

Written and verbal communication

Excel proficiency

Visio / Lucidchart experience

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration - Finance - Accounting - IS - Industrial Engineering - Operations Management

Tools

Microsoft Visio

Lucidchart

Excel (PivotTables, XLOOKUP)

Job description

AEG Fuels in Miami, FL seeks a junior Business Process Analyst, Contract to Billing (CTB), to support process improvement, documentation of current state, and design of future workflows across the billing lifecycle.

Under the Manager of Business Transformation, CTB, you will map processes, collect requirements, assist with system migrations, and collaborate with Billing, Finance, Operations, and IT to drive efficiency and accuracy.