Business Process Analyst, CTB

Aeg Fuels; Miami, Northern (FL, KY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

4 weeks PTO

6 paid holidays

401K match

Collaborative culture

Job summary

AEG Fuels in Miami, FL is seeking a junior Business Process Analyst, CTB, to support end-to-end Contract to Billing improvements. You will document current processes, help design future state workflows, and create process maps with RACI matrices.

You will collaborate across Billing, Finance, Commercial, Operations, Technology and Transformation teams, gathering requirements, mapping data flows, and supporting system migrations and testing to drive accuracy, efficiency and standardization.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, IS, Industrial Engineering, or related field.
• Experience with Lean, Six Sigma, BPM, SIPOC, value stream mapping or root cause analysis.
• 1–3 years in business analysis, process improvement, billing operations, finance, or related analytical role.
• Experience documenting business processes, workflows, procedures or requirements.
• Ability to create/update process maps, diagrams, and SOPs.
• Strong written and verbal communication with technical/non-technical stakeholders.

Responsibilities

• Support end-to-end Contract to Billing processes including contract setup, pricing, billing preparation, and reconciliation.
• Assist with stakeholder interviews, workshops, and operational reviews.
• Gather information from stakeholders to map current processes across teams and systems.
• Document current state processes, key activities, roles, business rules, and system interactions.
• Develop future state processes to improve efficiency, scalability, and customer experience.
• Create and maintain process maps, diagrams, and SOPs (RACI, etc.).
• Identify bottlenecks, manual workarounds, and opportunities for automation.
• Support root cause analysis for billing errors and data quality issues.
• Document recommendations and track actions to completion.
• Help gather business/functional requirements and user stories.
• Translate business needs into clear functional requirements for technical teams.
• Understand system workflows and data dependencies to assess technology impact.
• Support system migrations, integrations, and enhancements with documentation and testing.
• Assist in creating UAT scenarios and test scripts, participate in testing, and track defects.
• Assist with data mapping, validation, and reconciliation during migrations.
• Assist with training materials, SOPs, and process communications.
• Help monitor process performance with KPIs and service levels.
• Participate in post-implementation reviews to capture lessons learned.
• Promote standardized documentation and continuous improvement across CTB.

Skills

Lean & Six Sigma

Process mapping

Requirements gathering

Excel

Visio / Lucidchart

Stakeholder collaboration

Data interpretation

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Visio

Lucidchart

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Business Process Analyst, CTB

Miami, FL, US

Company Description:

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.

AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel’s aggregate volume within a network of over 3,000 airports as well as the company’s specialized expertise in delivering products safely and on time.

AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG’s team and with offices in Miami, Toluca, Medellin, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch.

AEG Core Values:

• Excellence & Teamwork
• Respect & Trust
• Always Do What’s Right

Position Overview:

The Business Process Analyst, Contract to Billing (CTB) is a junior level role that supports process improvement, business transformation, and systems migration initiatives across the Contract to Billing lifecycle.

Working under the guidance of the Manager of Business Transformation, CTB, this individual will help document how processes operate today, assist with designing future state workflows, create process maps, gather business requirements, and identify opportunities to improve efficiency, accuracy, controls, and standardization.

The role will work closely with Billing Operations, Finance, Commercial, Operations, Technology, and

Business Transformation teams. The ideal candidate is organized, analytical, and process oriented, with an interest in process engineering and systems transformation. This person should be functionally focused while possessing enough technical understanding to help translate business needs into functional system requirements.

Key Responsibilities:

• Support the review and improvement of end to end Contract to Billing processes, including contract setup, pricing, operational execution, billing preparation, invoice generation, adjustments, reconciliation, and reporting.
• Assist with process discovery by participating in stakeholder interviews, workshops, working sessions, and operational reviews.
• Gather information from business stakeholders to understand how processes are currently performed across teams and systems.
• Document current state processes, including key activities, roles, responsibilities, business rules, decision points, system interactions, controls, exceptions, and departmental handoffs.
• Assist with the development of future state processes that improve efficiency, accuracy, scalability, accountability, and customer experience.
• Create and maintain process maps, diagrams, workflow diagrams, standard operating procedures, RACI matrices, and other business process documentation.
• Help identify process gaps, bottlenecks, duplicate activities, manual workarounds, unclear ownership, control weaknesses, and opportunities for automation.
• Support root cause analysis related to billing errors, processing delays, data quality issues, and other operational challenges.
• Document process improvement recommendations and help track agreed upon action items through completion.
• Assist with gathering and documenting business requirements, functional requirements, user stories, acceptance criteria, and business rules.
• Support communication between business stakeholders and technical teams by helping translate business needs into clear functional requirements.
• Develop an understanding of system workflows, integrations, data dependencies, and functional limitations to help identify how technology changes may affect business processes.
• Support systems migrations, implementations, integrations, and enhancements through process documentation, data validation, requirements tracking, testing, and implementation readiness activities.
• Assist with the development of user acceptance testing scenarios, test scripts, and expected results based on approved business requirements.
• Participate in user acceptance testing, document defects and issues, track resolutions, and help confirm that system changes meet business needs.
• Support data mapping, validation, and reconciliation activities during systems migrations or system enhancement projects.
• Assist with the preparation of training materials, standard operating procedures, user guides, and process communications.
• Help monitor process performance by maintaining reports, key performance indicators, service levels, and other operational measures.
• Participate in post implementation reviews to document lessons learned, identify outstanding issues, and recommend additional improvements.
• Promote consistent documentation, process standardization, and continuous improvement practices across the Contract to Billing function.

Required Skills & Experience:

• Bachelor’s degree in Business Administration, Finance, Accounting, Information Systems, Industrial Engineering, Operations Management, or a related field.
• Basic knowledge of Lean, Six Sigma, Business Process Management, SIPOC, value stream mapping, or root cause analysis methodologies.
• One to three years of experience in business analysis, process improvement, billing operations, finance, systems support, shared services, or a related analytical role.
• Basic experience documenting business processes, workflows, procedures, or operational requirements.
• Understanding of current state and future state process documentation.
• Ability to create or update process maps, diagrams, workflow diagrams, and standard operating procedures.
• Strong analytical and problem solving skills with the ability to organize information, identify patterns, and recognize potential process gaps.
• Ability to gather information from stakeholders and translate business needs into clear, organized documentation.
• General understanding of business systems, system workflows, data movement, integrations, and functional requirements.
• Strong written and verbal communication skills with the ability to work with both technical and nontechnical stakeholders.
• Proficiency with Microsoft Excel, including formulas, PivotTables, XLOOKUP, data validation, and basic reporting.
• Experience with Microsoft Visio, Lucidchart, or a similar process mapping platform.
• Strong organizational skills and attention to detail, with the ability to manage multiple assignments and follow through on action items.
• Ability to work collaboratively and accept guidance in a fast paced, cross functional environment.

What we Offer:

• Competitive salary package.
• 4 weeks of PTO to start.
• 6 paid holidays.
• 6% match on 401K.
• A collaborative and innovative work culture.