Business Process Analyst, CTB (Miami, FL)

AEG FUELS; Miami (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary package

4 weeks of PTO

6 paid holidays

6% match on 401K

Collaborative and innovative work com

Job summary

AEG Fuels in Miami, FL seeks a junior Business Process Analyst, Contract to Billing (CTB), to support process improvement, documentation of current state, and design of future workflows across the billing lifecycle.

Under the Manager of Business Transformation, CTB, you will map processes, collect requirements, assist with system migrations, and collaborate with Billing, Finance, Operations, and IT to drive efficiency and accuracy.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Information Systems, Industrial Engineering, Operations Management, or related field.
• Basic knowledge of Lean, Six Sigma, BPM, SIPOC, value stream mapping, or root cause analysis methodologies.
• 1–3 years of experience in business analysis, process improvement, billing operations, finance, systems support, or related analytical role.
• Experience documenting business processes, workflows, procedures, or operational requirements.
• Understanding of current state and future state process documentation.
• Ability to create or update process maps, diagrams, workflow diagrams, and SOPs.
• Strong analytical and problem solving skills with ability to identify patterns and gaps.
• Ability to translate business needs into clear, organized documentation.
• General understanding of business systems, workflows, data movements, integrations, and requirements.
• Strong written and verbal communication skills for technical and non-technical stakeholders.
• Proficiency with Excel and data analysis tools.
• Experience with Visio or Lucidchart for process mapping.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Support the review and improvement of end-to-end Contract to Billing processes including contract setup, pricing, billing, adjustments, and reporting.
• Assist with process discovery via stakeholder interviews, workshops, and reviews.
• Gather information from stakeholders to understand current processes across teams and systems.
• Document current state processes with activities, roles, rules, and handoffs.
• Develop future state processes to improve efficiency, accuracy, scalability, and customer experience.
• Create and maintain process maps, diagrams, SOPs, and RACI matrices.
• Identify process gaps, bottlenecks, manual workarounds, and control weaknesses.
• Support root cause analysis related to billing errors and data quality issues.
• Document improvement recommendations and track action items through completion.
• Gather and document business requirements, functional requirements, user stories, and acceptance criteria.
• Translate business needs into clear functional requirements for IT teams.
• Understand system workflows, integrations, and data dependencies to assess impact of changes.
• Support system migrations, integrations, and enhancements through documentation and testing.
• Develop and execute user acceptance testing scenarios and scripts.
• Document defects and track resolutions during UAT.
• Assist with data mapping, validation, and reconciliation during migrations.
• Prepare training materials and process communications.
• Monitor process performance with KPIs and SLAs.
• Participate in post-implementation reviews to capture lessons learned.
• Promote documentation standardization and continuous improvement across Contract to Billing.

Skills

Lean, Six Sigma, BPM basics

Root cause analysis

Process mapping / documenting

Stakeholder interviewing

Analytical thinking

Written and verbal communication

Excel proficiency

Visio / Lucidchart experience

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration - Finance - Accounting - IS - Industrial Engineering - Operations Management

Tools

Microsoft Visio

Lucidchart

Excel (PivotTables, XLOOKUP)

Job description

Associated Energy Group, LLC (AEG Fuels) is a global aviation fuels and services supply chain management company. The company’s core business is the marketing and financing of fuel supply and logistics solutions for the world’s largest airlines, militaries, and corporate operators.

AEG Fuels serves its clients through a network of longstanding relationships with subcontracted parties around the world. Customers are afforded the benefits of negotiated fuel and throughput pricing based on AEG Fuel’s aggregate volume within a network of over 3,000 airports as well as the company’s specialized expertise in delivering products safely and on time.

AEG Fuels is dedicated to providing comprehensive support and unparalleled 24/7 service around the world. 30 different nationalities are represented on AEG’s team and with offices in Miami, Toluca, Medellin, Sao Paolo, London, Dubai, Singapore and Shanghai the company combines a global presence with a local touch.

AEG Core Values:

• Excellence & Teamwork
• Respect & Trust
• Always Do What’s Right

Position Overview:

The Business Process Analyst, Contract to Billing (CTB) is a junior level role that supports process improvement, business transformation, and systems migration initiatives across the Contract to Billing lifecycle.

Working under the guidance of the Manager of Business Transformation, CTB, this individual will help document how processes operate today, assist with designing future state workflows, create process maps, gather business requirements, and identify opportunities to improve efficiency, accuracy, controls, and standardization.

The role will work closely with Billing Operations, Finance, Commercial, Operations, Technology, and Business Transformation teams. The ideal candidate is organized, analytical, and process oriented, with an interest in process engineering and systems transformation. This person should be functionally focused while possessing enough technical understanding to help translate business needs into functional system requirements.

Key Responsibilities:

• Support the review and improvement of end to end Contract to Billing processes, including contract setup, pricing, operational execution, billing preparation, invoice generation, adjustments, reconciliation, and reporting.
• Assist with process discovery by participating in stakeholder interviews, workshops, working sessions, and operational reviews.
• Gather information from business stakeholders to understand how processes are currently performed across teams and systems.
• Document current state processes, including key activities, roles, responsibilities, business rules, decision points, system interactions, controls, exceptions, and departmental handoffs.
• Assist with the development of future state processes that improve efficiency, accuracy, scalability, accountability, and customer experience.
• Create and maintain process maps, diagrams, workflow diagrams, standard operating procedures, RACI matrices, and other business process documentation.
• Help identify process gaps, bottlenecks, duplicate activities, manual workarounds, unclear ownership, control weaknesses, and opportunities for automation.
• Support root cause analysis related to billing errors, processing delays, data quality issues, and other operational challenges.
• Document process improvement recommendations and help track agreed upon action items through completion.
• Assist with gathering and documenting business requirements, functional requirements, user stories, acceptance criteria, and business rules.
• Support communication between business stakeholders and technical teams by helping translate business needs into clear functional requirements.
• Develop an understanding of system workflows, integrations, data dependencies, and functional limitations to help identify how technology changes may affect business processes.
• Support systems migrations, implementations, integrations, and enhancements through process documentation, data validation, requirements tracking, testing, and implementation readiness activities.
• Assist with the development of user acceptance testing scenarios, test scripts, and expected results based on approved business requirements.
• Participate in user acceptance testing, document defects and issues, track resolutions, and help confirm that system changes meet business needs.
• Support data mapping, validation, and reconciliation activities during systems migrations or system enhancement projects.
• Assist with the preparation of training materials, standard operating procedures, user guides, and process communications.
• Help monitor process performance by maintaining reports, key performance indicators, service levels, and other operational measures.
• Participate in post implementation reviews to document lessons learned, identify outstanding issues, and recommend additional improvements.
• Promote consistent documentation, process standardization, and continuous improvement practices across the Contract to Billing function.

Required Skills & Experience:

• Bachelor’s degree in Business Administration, Finance, Accounting, Information Systems, Industrial Engineering, Operations Management, or a related field.
• Basic knowledge of Lean, Six Sigma, Business Process Management, SIPOC, value stream mapping, or root cause analysis methodologies.
• One to three years of experience in business analysis, process improvement, billing operations, finance, systems support, shared services, or a related analytical role.
• Basic experience documenting business processes, workflows, procedures, or operational requirements.
• Understanding of current state and future state process documentation.
• Ability to create or update process maps, diagrams, workflow diagrams, and standard operating procedures.
• Strong analytical and problem solving skills with the ability to organize information, identify patterns, and recognize potential process gaps.
• Ability to gather information from stakeholders and translate business needs into clear, organized documentation.
• General understanding of business systems, system workflows, data movement, integrations, and functional requirements.
• Strong written and verbal communication skills with the ability to work with both technical and nontechnical stakeholders.
• Proficiency with Microsoft Excel, including formulas, PivotTables, XLOOKUP, data validation, and basic reporting.
• Experience with Microsoft Visio, Lucidchart, or a similar process mapping platform.
• Strong organizational skills and attention to detail, with the ability to manage multiple assignments and follow through on action items.
• Ability to work collaboratively and accept guidance in a fast paced, cross functional environment.

What we Offer:

• Competitive salary package.
• 4 weeks of PTO to start.
• 6 paid holidays.
• 6% match on 401K.
• A collaborative and innovative work culture.