Contract Support Associate

CBRE Group, Inc.; Town of Texas (WI); Hybrid; USD 52,000 - 76,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support Associate to deliver exceptional customer service and administrative support to a large business unit or account. You will manage contractual service delivery, vendor onboarding, invoicing, and financial reporting to ensure contractual requirements are met.

The role involves coordinating with site teams and head office, maintaining compliance with health and safety requirements, and driving process improvements to increase efficiency.

Responsibilities

• Respond to client inquiries and ensure timely service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and ensure work is carried out accordingly.
• Be a financial and operational systems champion; suggest cost-saving opportunities to maximize savings.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices; ensure accurate cost center coding; coordinate billing and submit invoices to clients.
• Review and approve maintenance billing invoices and projects as per contracted agreements; ensure core outputs.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring Health & Safety compliance, maintain QHSE documentation, and promote a safe work environment.
• Gather and analyze data to identify and solve complex problems with little precedent; suggest new techniques.
• Impact own team and related teams; suggest improvements to processes to boost efficiency.

Job description

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensure t e  or o meaning??? (???) Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.